Assistant Store Manager

Are you Amazing? We want YOU!

Scooter’s Coffee in Kirksville is looking for an Amazing Assistant Manager to lead a team of baristas to be Amazing and uphold our core values of Integrity, Love, Humility and Courage.

DESCRIPTION The Assistant Manager is responsible for directing an efficient workflow and assisting the Store Manager in hiring, training, sales and operations. This position serves as a role model of barista responsibilities and serves as the team leader when the Store Manager is unavailable.

We are looking for a candidate to develop and cross train in every aspect of:

Leadership - The ability to positively lead and develop a team while following all franchise regulations.
Customer Service - The ability to build sales and develop loyal relationships with customers by providing outstanding products and amazing service in a fast, friendly, efficient manner.
Administrative - The ability to efficiently staff and stock a store while meeting all deadlines and operating within payroll and inventory budgets.
Organizational - The ability to maintain a clean, organized work environment both inside and outside the store.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Ensure consistent and quality customer experience by executing brand beverage recipes and techniques, resolving customer relations issues, and leading the team in delivering the Scooter’s “Amazing” customer service experience

• Maintain speed of service standards during high-volume periods by staying calm, managing an efficient team workflow, anticipating customer needs, and utilizing downtime to prepare for the next rush

• Assist the Store Manager in onboarding and training new team members

• Develop effective working relationships with team members, identifying individual motivation factors and providing clear, constructive feedback to reinforce/improve performance

• Proactively seek opportunities to increase individual and team sales

• Understand and execute cash handling, point of sale system, and operational procedures in an accurate, consistent manner

• Ensure team members follow all health, safety, and sanitation guidelines

• Serve as a keyholder, following all opening and closing procedures.

• Demonstrate punctuality, dependability, and adaptability

• Assist Store Manager with administrative duties as requested

QUALIFICATIONS

• Passion for people

• Coachable and goal-oriented

• Willingness to master brand recipes and techniques

• Energetic, fast-paced, flexible work style

• Ability to lead and coach in a team environment

• Ability to teach others and communicate effectively

• Strong problem-solving skills and attention to detail

• Desire to take on a leadership role in a growing company

Established in 1998, Scooter's Coffee has distinguished itself as one of the premiere specialty coffee companies in the industry. Scooter's Coffee may be one of the fastest-growing specialty coffee brands, but simplicity is at our core: sustainably-sourced ingredients we handcraft into perfection. We believe in taking time to connect and create an amazing experience in each life we touch. At Scooters Coffee we live our core values of integrity, love, humility and courage and we are looking for talented, passionate, amazing people to join our team.

You are applying to work with a franchisee of Scooters Coffee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set own terms of employment, including wage and benefit programs, which can vary between franchisees.