Franchise Business Consultant

We are targeting candidates in the Cincinnatti, OH or Indianapolis, IN markets.

Location  

This position may be performed remotely. This role is a heavy travel role. The successful candidate can expect to travel 75% of the time. This includes travel to Omaha, NE, where Scooter’s Coffee is headquartered. Candidates must live in a state where Scooter’s Coffee operates coffee shop locations. 

Description  

The Franchise Business Consultant collaborates with franchisees in all areas of store operations optimization across a multi-unit territory. The FBC partners with franchisees to analyze store performance, identify opportunities for growth, and increase efficiencies. The FBC works with franchisees to develop goals, strategies, and adapts strategies as necessary. Through regular site visits and frequent communication, the FBC develops and maintains a comprehensive, holistic understanding of internal and external factors of success. 

 Essential Duties and Responsibilities  

• Conduct business analyses, evaluate performance trends, and examine store profitability to determine priority and most effective approach with franchisees 
• Reinforce brand standards and quality standards based on in-store observations 
• Foster effective relationships with franchisees in a manner that minimizes joint employer liability 
• Consult with franchisees on maintaining operational excellence and maximizing sales growth 
• Determine an effective business strategy by identifying unique needs of franchisee and store 
• Work with franchisees on timely resolution of compliance issues and foster culture of accountability 
• Partner with franchisees to identify sales building opportunities; assist franchisees in setting goals and implementing supporting tactics to reach targeted goals 
• Liaise with franchisees and marketing to maintain suitable local marketing initiatives 
• Coordinates with training team on field training initiatives 
• Assist with new store setup and organization, staff training, and grand opening procedures as needed 
• Maintain responsibility for financial performance of all stores in portfolio 
• Build and maintain positive working relationships with all stakeholders (corporate team, franchisees, and vendors) and leverage those relationships to yield positive business outcomes. 
• Foster effective relationships with franchisees in a manner that minimizes joint employer liability 

Qualifications  

• A minimum of 5 years of QSR or retail multi-unit management experience 
• Experience working with franchisees or in a franchised organization 
• Knowledge of franchise principles and business operations 
• Keen understanding of Joint Employer Rule under the Fair Labor Standards Act 
• Strong business acumen 
• Demonstrated experience in influencing without authority 
• Excellent communication and relationship building skills 
• Strong organizational and time management skills in a fast-paced environment 
• Analytical, critical thinking and problem-solving skills 
• ServSafe or similar certification a plus 
• Ability to pass pre-employment background and drug screening 
• Keen understanding of Joint Employer Rule under the Fair Labor Standards Act 
• Ability to travel minimum 75% of time 

Job Level Competencies – P4 

• Possesses comprehensive professional knowledge and expertise; assignments, projects, and programs are of moderate to significant scope or complexity; makes decisions within broad functional or department guidelines 
• Contributes to and may be responsible for an advanced area of work within a professional field with department impact. May have some division impact 
• Typically, responsible for programs and projects that are moderately complex and/or on a moderately large scale. Participates in cross-functional teams  
• May influence at the department/division levels 
• Responsible for planning and development 
• Provides specific guidance/direction/training to staff 
• Comprehensive to advanced knowledge of principles and practices of a particular field of specialization and organization policies, practices, and procedures 
• Applies professional, technical, or industry knowledge to manage moderately to significantly complex assignments/projects/programs 
• Identifies problems and possible solutions for moderately complex to complex situations; takes appropriate action to resolve by applying organizational practice and may deal creatively with moderate to complex situations 
• Troubleshoots and resolves issues or moderately complex problems in creative ways 
• Makes decisions within broad functional or department guidelines. May make some decisions under conditions of uncertainty, sometimes with incomplete information, that produce effective end results 
• Exercises independent judgment in determining how to achieve the results expected; typically communicates issues and progress bi-weekly or monthly 
• May have some authority to make exceptions to policy and procedure. Decisions are subject to frequent in-process reviews 
• Physical Demands & Environment 
• Able to meet the following physical demands, either with or without a reasonable accommodation:  
• Regular and predictable attendance  
• Stand for extended periods of time throughout a day  
• Lift, carry, push, and pull objects up to 25 pounds frequently throughout a day  
• Sit, stoop, climb, kneel, and crouch occasionally throughout a day  
• Hear, see, and speak within a loud environment 

Disclaimer 

The functions and skills described here are general in nature and represent the type of work performed, but they do not constitute an exhaustive list of the duties and responsibilities performed on the job.