What are the responsibilities and job description for the Shift Leader position at Scooters Coffee?
DESCRIPTION
The Shift Leader is responsible for directing an efficient workflow and assisting the Store Manager in a variety of store Operations duties. This position serves as a role model of barista responsibilities and serves as the team leader when the Store Manager is unavailable
ESSENTIAL DUTIES & RESPONSIBILITIES
Ensure consistent and quality customer experience by executing brand beverage recipes and techniques, resolving customer relations issues and leading the team in delivering the Scooters Amazing customer service experience.
Maintain speed of service standards during high-volume periods by staying calm, managing an efficient team workflow, anticipating customer needs and utilizing downtime to prepare for the next rush
Assist the Store Manager in onboarding and training new team members
Develop effective working relationships with team members, identifying individual motivation factors.
Proactively seek opportunities to increase individual and team sales
Understand and execute cash handling, point of sale system, and operational procedures in an accurate, consistent manner
Ensure team members follow all heath, safety and sanitation guidelines
Serve as a keyholder, following all opening and closing procedures
Demonstrate punctuality, dependability and adaptability
Assist Store Manager with administrative duties as requested
QUALIFICATIONS
Passion for people
Willingness to master brand recipes and techniques
Energetic, fast-paced, flexible work style
Ability to work cooperatively in a team environment
Ability to teach others and communicate effectively
Strong problem-solving skills and attention to detail
Desire to take on a leadership role in a growing company
Brand: Scooters Coffee
Address: 1312 Vandalia St Collinsville, IL - 62234
Property Description: 2 - Collinsville, IL
Property Number: 2
