What are the responsibilities and job description for the Store Manager position at Scooters Coffee?
Job Description
Store Manager
Introduction
Progressus OK LLC, a Tulsa based Franchisee of Scooter’s Coffee (Scooterscoffee.com), is looking for a store manager at its Brookside store (4320 South Peoria). Progressus is 3 years old and is well on its way to developing a multi-store system of Scooter’s Coffee shops in Tulsa. Scooters has distinguished itself as one of the premiere specialty coffee companies in the industry. It is one of the fastest-growing specialty coffee brands in the United States. Scooters has amazing training and resources devoted to the talented, passionate, amazing people that join our team.
Progressus owners have many years of US and International business development experience. They will work closely with the Store Manager to ensure store success and continuing professional development of the manager and staff.
DESCRIPTION
The Store Manager is responsible for all staffing, sales and operations in a Scooter’s Coffee location. This role builds and leads a friendly, service-oriented barista team, sets a high-energy work pace, drives sales, increases profit, and demonstrates an engaged management style. In addition, this Store Manager will work closely with Progressus Management to help build the network of Scooters coffee shops planned for the future.
- Ensure consistent and quality customer experience through proper staffing, execution of brand beverage recipes and techniques and fostering the Scooter’s “Amazing” Customer service experience
- Maintain store appearance, cleanliness, visual merchandising standards, food safety standards, and equipment
- Interview, hire, train and develop staff to demonstrate the company standards in customer experience and operations
- Provide ongoing performance feedback and development for staff members, identifying individual motivation factors and providing clear, constructive feedback to reinforce/improve performance
- Maintain accountability in employees using progressive discipline process; partner with the Field Brand Consultant and, when necessary, Human Resources to make termination decisions
- Determine daily and weekly staffing requirements based on business need and create work schedules accordingly
- Implement a varied schedule to develop employees, meet business needs, and maximize sales potential across all hours of operation
- Contribute to store profitability by seeking opportunities to increase sales and managing expenses
- Maintain company standards in personal and store sales/performance metrics
- Encourage and ensure full team participation in setting store goals and developing action plans to accomplish goals
- Ensure all cash handling, point of sale system, safety, and operational procedures are performed in an accurate, consistent manner
- Maintain daily, weekly, and quarterly financial reports
- Maintain final accountability for store operations
- Ability to travel to Omaha, Nebraska or Dallas, Texas, for training of one week during the first 3 months of employment
- Ability to effectively teach and lead others
- Excellent communication and interpersonal skills
- Passion for working with people
- Energetic, fast-paced, flexible work style
- Ability to work cooperatively in a team environment
- Strong problem-solving, multi-tasking, and administrative skills
- Ability to anticipate and respond to customer needs
- More than 2 years of supervisory experience in restaurant or retail environment
Disclaimer
The functions and skills described herein are general in nature and represent the type of work performed, but they do not constitute an exhaustive list of the duties and responsibilities performed on the job.
Established in 1998, Scooter's Coffee has distinguished itself as one of the premiere specialty coffee companies in the industry. Scooter's Coffee may be one of the fastest-growing specialty coffee brands, but simplicity is at our core: sustainably-sourced ingredients we handcraft into perfection. We believe in taking time to connect and create an amazing experience in each life we touch. At Scooters Coffee we live our core values of integrity, love, humility and courage and we are looking for talented, passionate, amazing people to join our team.
You are applying to work with a franchisee of Scooters Coffee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set own terms of employment, including wage and benefit programs, which can vary between franchisees.
Brand: Scooters Coffee
Address: 4320 S Peoria Tulsa, OK - 74105
Property Description: 706 - Tulsa, OK
Property Number: 706
