Customer Service and Shipping Specialist

Position Summary:

We are seeking a detail-oriented, customer-focused Customer Service Shipping Clerk to join our logistics team. The ideal candidate will be responsible for ensuring timely and accurate shipping and receiving of products while providing exceptional customer service to internal and external stakeholders. This role serves as a key link between our warehouse operations, customer service, and shipping partners.

Key Responsibilities:

Shipping & Receiving

• Prepare, package, and process outgoing shipments via FedEx, UPS, DHL, and freight carriers.
• Receive incoming deliveries, inspect for damage/discrepancies, and enter data into inventory system.
• Generate and maintain shipping documentation (packing slips, commercial invoices, BOLs).
• Ensure accurate labeling and compliance with domestic and international shipping requirements.

Customer Service Support

• Communicate with customers regarding order status, shipment tracking, and delivery timelines.
• Investigate and resolve shipping issues, delays, or lost packages promptly and professionally.
• Coordinate with internal departments (sales, engineering, production) to fulfill customer orders.
• Provide support via email and phone for customer inquiries related to shipments.

Inventory & Records Management

• Update inventory systems to reflect real-time status of incoming/outgoing goods.
• Maintain clean and organized shipping/receiving areas.
• Assist with cycle counts and inventory reconciliation as needed.

Qualifications:

• High school diploma or GED required; associate degree a plus.
• 1-3 years of experience in shipping, logistics, or customer service, preferably in a technical or manufacturing environment.
• Strong knowledge of shipping systems (UPS WorldShip, FedEx Ship Manager, etc.).
• Experience with ERP systems (e.g., NetSuite, SAP, or similar) is preferred.
• Excellent written and verbal communication skills.
• Strong organizational skills and attention to detail.