What are the responsibilities and job description for the Lead – IT Systems position at Score Sports?

About SCORE Sports

Founded in 1975, SCORE has been a grassroots partner with club sports, working at the national, state, and local levels to provide uniforms and equipment for youth sports. While we have historically focused on soccer, SCORE now provides uniforms and equipment across a range of sports including flag football, basketball, volleyball, baseball, and more. SCORE has manufacturing facilities in North America, enabling us to provide custom uniforms faster and with exceptional quality. Join the SCORE team and help us continue our mission to support the next generation of athlete!

About the Position

We are looking for a motivated and tech-savvy Lead – IT Systems to join our team. In this role, you will be the first point of contact for employees seeking technical assistance, requiring you to think independently and take a proactive approach to problem-solving. You will troubleshoot a variety of hardware, software, and network issues, ensuring minimal downtime and maximum efficiency for our staff.

Success in this role depends on your ability to quickly adapt to shifting priorities, anticipate challenges, and deliver high-quality support with confidence and initiative.

About You

4 years of experience in a desktop support environment
Knowledge of IT helpdesk system (e.g Freshservice, Jira ITSM etc.)
Knowledge of Microsoft ecosystem (Windows OS, Active Directory, Exchange Server, Office 365)
Knowledge of MacOS and the Apple devices ecosystem
Knowledge of IT networking concepts
Knowledge of Collaboration Tools like Teams, Zoom, Slack etc.
Knowledge of Cybersecurity, EDR, Remote Monitoring, Domain Management tools is a plus
An Associate’s degree in Information Technology or a related field
Relevant entry-level certifications preferred, examples : CompTIA, Microsoft MTA, and ITIL 4 Foundation
Ability to provide friendly and professional customer service while addressing technical issues, ensuring clear communication and timely resolution of user concerns.
Strong problem solving and time management skills and attention to detail
Ability to work independently and as a part of a team
Proficiency in Spanish language is highly desirable

Key Responsibilities :

First Level Technical Support : Apply ITIL-based processes to intake, triage, categorize, and address incoming technical issues efficiently.

Incident Tracking and Documentation : Accurately log incidents, service requests, and resolutions using the organization's helpdesk ticketing system (Freshservice)

Hardware Setup and Maintenance : Setup, configuration, and deployment of workstations, laptops, printers, and other office hardware.

Software Installation and Troubleshooting : Install, update, manage, and troubleshoot software applications, ensuring compatibility with system environments and addressing user concerns.

IT Services Projects : Participate in various IT projects such as migration to Microsoft 365 environment from current legacy setup and coordinate with other employees and vendors to ensure successful execution

User Account Management : Create, modify, and disable user accounts in Active Directory, email, and other systems, while managing permissions and access levels as required.

Network Connectivity Issues : Diagnose and resolve basic network connectivity issues, including Wi-Fi, VPN, and LAN troubleshooting.

IT Documentation : Help maintain up-to-date documentation of common IT procedures, solutions, and best practices for internal reference.

System Maintenance : Assist with routine IT tasks and preventive maintenance such as system updates, backups, and patches to ensure that systems are secure and up-to-date.

Escalate Complex Issues : When necessary, escalate more complex technical problems to senior IT staff or external vendors, while ensuring timely follow-up with end users.

Other duties and responsibilities as assigned.

Physical Requirements :

This role may require the ability to lift and carry equipment weighing up to 50 pounds, such as desktops, monitors, printers, and other IT hardware. Additionally, technicians may need to bend, kneel, and reach in order to set up or troubleshoot equipment in office / data center. Flexibility with these physical tasks is essential to support the needs of the role effectively.

Pay & Benefits

Score Sports offers competitive pay and benefits. Benefits include medical, dental, vision, life insurance and 401K.

Salary range is $65,000 to $75,000 depending on experience.

Note, this is an onsite position.

Salary : $65,000 - $75,000

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