What are the responsibilities and job description for the Senior Account Manager position at Scorpion Enterprises, LLC?
About Us
Scorpion is the leading provider of technology and services helping local businesses thrive. We do this by helping customers understand local market dynamics, make the most of their marketing, and deliver experiences their customers will love. We offer tools to know what's going on with marketing, competitors, and customers. We offer a unique blend of AI support and teams of real human people with local expertise committed to customer success. At Scorpion, we are ready to do whatever it takes to help our clients reach their goals. Our technology and personalized tools bring everything together to help local businesses easily understand their unique business, market, and customer needs. We put SEO, Reviews, Advertising, Email Marketing, Chat and Messaging, Social Media, Website, Lead Management, Appointment Scheduling, and more to work for local businesses. We're a technology-led service with a human touch.
About the Role
The Senior Account Manager is responsible for building long-term relationships with Scorpion's clients while helping them achieve all goals through strategic and effective online marketing campaigns.
Your top priority and a key area in which you will be evaluated is value retention and overall client retention. Every client's goal is to become a Scorpion client for life. As Senior Account Manager, you are primarily responsible for the success of clients' digital marketing presence and their overall happiness with the Scorpion client experience.
You are expected to own your book of business within your team and to be competent and knowledgeable on Scorpion's product offerings, systems, platforms, and the digital marketing industry as a whole to become an effective extension of your client's businesses, whether that be handling task-related work that arises from client requests, ensuring client websites are updated, coaching and mentoring other team members, or being in charge of voicing and celebrating wins loud and proud with your team.
What your success will look like
- Work directly with team lead on managing clients to proactively uncover areas of opportunity
- Acknowledge client requests & questions and continuously execute and refine the client's customized marketing campaign to ensure success
- Assist with answering client questions on inbounds should it require (not heavily focused on inbound)
- Assist team lead with client upsets should it require
- Client load is shared in a pool with the rest of team
- Provide swift and effective execution of solutions for client requests and Scorpion strategies, and support Lead in identifying and developing opportunities
- Providing a comprehensive monthly report covering the performance of the campaign, future plans, etc.
- Supply client updates regarding areas of opportunity to grow existing agency relationships and revenue
- Update client on new industry trends / news, as well as internal Scorpion changes
- Handle complex issues and problems within the client's campaign management and refers only the most complex issues to leadership
- Be a resource for questions, troubleshooting, training and coaching for other team members, primarily Account Managers
Who you are and what you bring
Our Scorpion Values
Our Benefits
We invest in our employees by offering them diverse benefits from best-in-class carriers. These benefits provide enough choice and flexibility to keep our employees and their families healthy and happy-today and tomorrow.
Compensation
We acknowledge that states have passed legislation promoting pay transparency. As a national employer, Scorpion has made the decision to post our expected pay rate or pay range (as applicable) in all our job postings, regardless of geographic location.
Scorpion is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military / veteran status, genetic information, sexual orientation, gender identity, or physical or mental disability. We believe in creating a dynamic work environment that values diversity and inclusion.
Reasonable Accommodations
Scorpion participates in the E-Verify program to confirm employment authorization of all newly hired employees. The E-Verify process is completed during new hire onboarding and completion of the Form I-9, Employment Eligibility Verification, at the start of employment. E-Verify is not used as a tool to pre-screen candidates. For more information on E-Verify, please visit www.uscis.gov.
Salary : $95,000 - $103,000
