What are the responsibilities and job description for the Field Support Technician position at SCOTSMAN GROUP LLC?
Do you have a passion for commercial refrigeration? Would you like to leave the feild and be home for nights, weekdends and holidays? You're in luck! Scotsman Ice is hiring a Field Support Technician for our Vernon HIlls office. This job is Monday through Friday, in office and provides top tier beenfits.
You will provide technical assistance and service support to distributors, dealers, and customers through the Service Department Tech Line. Function as a Field Service Representative in the field when required, and participate in the following activities:
Provides technical support to customers by phone, text, chat and logs information for each call in database.
Reviews and verifies labor warranty claims for processing.
Supports National Accounts projects and follow up.
Supports Consumer Products calls and determines action.
Responds to routine correspondence request for service assistance.
Identifies and reports potential emerging or major field service problems
Coordinates certain start ups, working between KES and service providers.
Assists Installation Coordinator with Technical support, contacting providers, and processing invoices.
Provides scheduled On-Call 24 X 7 Tech Line support.
Analyzes data as requested to identify possible warranty cause or risk.
The ideal candidate will have the following:
EPA Refrigerant Usage certification, Type I & II.
Minimum two-year Air Conditioning/Refrigeration Education Certificate or equivalent work experience.
Windows based computer skills
Microsoft Office proficient, especially Excel
Must be able to understand and use CRM, SMS and entering live customer information
Must be willing to work more than 40 hours per week.
Good communication and presentation skills.
Professional Image
Occasional Travel if necessary.
You will provide technical assistance and service support to distributors, dealers, and customers through the Service Department Tech Line. Function as a Field Service Representative in the field when required, and participate in the following activities:
Provides technical support to customers by phone, text, chat and logs information for each call in database.
Reviews and verifies labor warranty claims for processing.
Supports National Accounts projects and follow up.
Supports Consumer Products calls and determines action.
Responds to routine correspondence request for service assistance.
Identifies and reports potential emerging or major field service problems
Coordinates certain start ups, working between KES and service providers.
Assists Installation Coordinator with Technical support, contacting providers, and processing invoices.
Provides scheduled On-Call 24 X 7 Tech Line support.
Analyzes data as requested to identify possible warranty cause or risk.
The ideal candidate will have the following:
EPA Refrigerant Usage certification, Type I & II.
Minimum two-year Air Conditioning/Refrigeration Education Certificate or equivalent work experience.
Windows based computer skills
Microsoft Office proficient, especially Excel
Must be able to understand and use CRM, SMS and entering live customer information
Must be willing to work more than 40 hours per week.
Good communication and presentation skills.
Professional Image
Occasional Travel if necessary.
