What are the responsibilities and job description for the Part Time Member Service Representative position at Scott Associates Credit Union?
Overview
We are seeking a detail-oriented and customer-focused Member Services Representative to join our team. The ideal candidate will provide exceptional service to our members by addressing their financial needs and ensuring their banking experience is seamless and convenient. This role requires a strong understanding of financial services, excellent communication skills, and the ability to work in a fast-paced environment.
Responsibilities
- Process financial transactions, including membership applications, debit cards, and cash deposits, accurately and efficiently along with other duties not listed.
- Provide top-notch customer service by answering questions, addressing concerns, and resolving issues in a professional and courteous manner.
- Utilize knowledge to promote financial products and services, identifying opportunities to better assist our members.
- Develop and maintain strong relationships with members.
- Maintain a clean and organized workspace, ensuring the bank's appearance is professional and welcoming.
- Perform basic math calculations as needed.
- Maintain confidentiality and adhere to all bank policies and procedures.
Experience
- Prior experience in a financial services or banking environment is not necessary.
- Familiarity with cash handling.
- Strong understanding of financial services and products.
- Ability to work in a dynamic and fast-paced environment.
- Excellent communication and interpersonal skills.
- High school diploma or equivalent required.
Skills
- Cash handling, and use of computers and various office equipment
- Strong understanding of financial services and products.
- Basic math skills.
- Excellent customer relationship management skills.
- Ability to multi task
- Strong relationship management skills.
Job Type: Part-time
Pay: $14.00 - $15.00 per hour
Expected hours: 24 – 30 per week
Benefits:
- Credit union membership
- Flexible schedule
- Retirement plan
Schedule:
- Day shift
- Monday to Friday
- No weekends
Education:
- High school or equivalent (Required)
Experience:
- Cash handling: 1 year (Required)
- Banking: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Ability to Commute:
- Marysville, OH 43041 (Required)
Work Location: In person
Salary : $14 - $15