What are the responsibilities and job description for the Eligibility Specialist – Lead Worker (Adult Team) position at Scott County, MN?
Job Summary
The eligible register developed from this posting may be used to fill future FT and PT vacancies within this classification.
Performs a variety of tasks related to the determination of eligibility for public assistance programs. Provides training, staff monitoring, and computer support to Eligibility Specialists/Child Care Assistance Specialist and assists the supervisors in the Income Maintenance Unit. Reviews financial cases to ensure completeness and accuracy of new employees. Work is performed in an office setting.
Essential Duties
Determines what training is needed for newly hired staff; enrolls the new Eligibility Specialist/Child Care Assistance Specialists in the required classes provided by the Department of Human Services and completes the necessary paperwork.
Coordinates the completion of prerequisite requirements by the Department of Human Services with the new Eligibility Specialist/Child Care Assistance Specialist.
Provides one-to-one training with all newly hired Eligibility Specialists/Child Care Assistance Specialists; training is expected to last approximately four months.
Mentors staff by assisting with policy interpretations, procedures, resources, decision making, case set up or actions to be taken which includes one of the computer systems the Eligibility Specialist/Child Care Assistance Specialist utilizes to establish eligibility; works with staff in setting workload priorities, organization of office and resources for efficiency, and assists the Eligibility Specialists/Child Care Assistance Specialists in assessing crisis situations.
Assists all workers in the preparation of case materials and policy prior to a State Appeal Hearing.
Assists the Fraud Investigator with referrals and case management.
Assists the supervisor and staff to assess issues and develops a plan to ensure cases are updated according to policy within mandated time frames.
Resolves discrepancies in case records, including errors, problems resulting in miscommunication, changes in policies, and implementation of new procedures.
Develops, updates, and maintains a training manual to ensure correct, timely, and consistent information is given to all staff.
Assists with caseload coverage for vacancies and staff who are out ill, on vacation, or at training. Provides input to the supervisor on how caseloads can be covered when there are vacancies.
Serves as liaison between County personnel and State personnel.
Acts as the County Vendor Maintenance person for MAXIS vendors. Gathers mandatory licensure information to be entered into MAXIS.
Acts as liaison between Eligibility Specialists and supervisors; assists the supervisor in identifying training issues for experienced staff.
Serves as acting supervisor in the supervisor's absence. Facilitates meetings when necessary and deals with client concerns and concerns from other units. Works with the supervisor to develop policies and procedures. Acts as the supervisor's backup in the Department of Human Services Security Liaison role. Resolves security issues for all State system users with the County; approves benefits at the same level as supervisors.
Performs and/or assists the supervisors with public assistance case reviews.
Prepares special reports as necessary.
Acts as a back-up to and assists the Managed Care Advocate.
Works the hours and/or shifts assigned and begins and ends work on time.
Performs other related duties as required or assigned.
Minimum Qualifications
Requires
- high school diploma/GED and five years of related work experience** OR
- high school diploma/GED plus one or more years post-secondary education and three years of related work experience**
**Related work experience MUST BE in a position involving health and human services, program eligibility, or working with a caseload to determine and provide public assistance benefits to a broad range of clientele. (Experience with all programs preferred). Preference given for completion of a State administered mentor training program, for hands-on training and mentoring experience. The incumbent shall possess a valid driver's license and provide a reliable means of transportation for the performance of work responsibilities.
Selection Process
Selection for this position will be based on a minimum qualifications screening and rating of training and experience. Top candidates will be forwarded to the hiring manager or supervisor for consideration for interview and/or additional assessments. Final selection will include a background check and approval by the County Board.
If you require accommodations or have any other questions regarding this job posting, please call the Scott County Employee Relations department at 952-496-8103 and reference the posting title and number.
If you have questions about the hiring process, please visit: Hiring Process | Scott County, MN (scottcountymn.gov)
