Branch Manager I

Purpose, Mission, Vision, Values

At Scott Credit Union, we are committed to upholding our purpose, mission, vision, and values. Our Purpose guides everything we do as an organization and is supported by our actionable Mission, Vision, and Values. If our chosen purpose, mission, vision, and values resonates with you and you want to find meaning in your work, we hope you will apply to become a part of our team!

Purpose:
To be with our members through every phase of their financial journeys, providing financial solutions that support them, their families, and their communities.
 
Mission:
Members. Value. Community.
 
Vision:
Building Better Financial Futures.
 
Values:

Accountability - I take pride and ownership in all I do.
Diversity - I support the diverse, equitable, and inclusive work environment that is fostered by Scott Credit Union.
Growth - I will pursue professional development with the encouragement of Scott Credit Union.
Integrity - I will maintain the highest ethical standards.
Service Excellence - I am devoted to continuously "WOW"ing members and each other through the 3e Promise.

Why You Should Join Our Team 

Scott Credit Union is a recipient of the St. Louis Post-Dispatch Top Workplaces Award 2024, the eleventh time since 2012. This year, SCU was recognized as one of the Top Workplaces for our dedication to our people-first culture. The Top Workplaces award highlights SCU’s commitment to creating a positive and supportive work environment, where employees thrive and contribute to the organization’s overall success. Our team is our #1 priority, and we are proud to offer great benefits and perks, such as 11 paid holidays, competitive paid time off (PTO), Short-Term Disability (STD) that includes maternity leave, 401k with employer match, medical, dental, vision, and other insurance options, educational reimbursement program, employee assistance programs, opportunities for career advancement, casual “dress for your day” dress code, a positive team-oriented culture, and much more! A comprehensive benefit guide with a full list of our benefits can be found on our career page, scu.org/careers/.

The Day to Day as a Branch Manager I

The Branch Manager I is responsible for the success of their branch. Success is measured by achieving sales goals, operational excellence and providing both an excellent member and employee experience. Branch Managers will use the tools provided by their Regional Manager to coach and develop their staff to educate and engage members, ensuring an outstanding member experience. A typical day will look like:

• Coordinates deposit, lending and member services functions in accordance with policies, principles, and procedures established by Scott Credit Union and federal regulations.  Ensures that all branch staff is performing their responsibilities with full knowledge and practice of compliance regulations, internal controls and security procedures.
• Coach, lead and motivate branch employees to recognize and offer members the products and services that will enhance their financial well-being.  Promote participation in cross sales of products and services, including referrals to mortgage, business lending and Retirement and Investment Services; provide training where applicable. Meets with employees regularly on an individual and group basis to establish and reinforce sales/service goals. 

• Works directly with members and representatives of associated industries within our Field of Membership (i.e., SEG's, Community served) to evaluate and promote improved and expanded services in area. Participates in community activities and joins local organizations to promote and market the branch and Scott Credit Union.

• Develops plans and schedules for the efficient use of materials, machines, technological equipment and employees resulting in outstanding service‑delivery.

• Directs preparation of appropriate branch accounting records.  Recommends budgets to management relative to the physical, human resource, and other costs of the branch operation.
• Successfully drives results to attain branch goals in savings, lending, account relationships, transactions, profitability and cross-sell ratios.
• Sets clear expectations for employee performance and responsibilities, coordinates work and procedures, evaluates progress and provides feedback.
• Ensures timeliness and accuracy of branch reporting and assigned tasks. Review and research errors and ensure accountability of those involved as well as recognizing training and coaching opportunities.   Responsible for providing prompt, professional, helpful, knowledgeable and courteous member service. Investigates member concerns, researches and finalizes a resolution. Ensure expectations are met for member service satisfaction results. 
• Ensures that the branch image is favorable, reflecting a sound and secure financial institution that employs prudent housekeeping procedures, safety measures, and provides a pleasant atmosphere for members, including privacy, confidentiality, and ease of use. 
• Ensures that all branch staff is performing their responsibilities with full knowledge and practice of compliance regulations, internal controls and security procedures. .

• Performs other branch employees’ duties as needed.

Are You a Good Fit?

Ask yourself the below questions to help determine if this job is the right fit for you.

• Do you enjoy engaging with people and providing exceptional customer service?
• Are you passionate about leading, coaching, and motivating others?
• Do you thrive in a fast-paced environment?
• Are you detail-oriented and like working with numbers?
• Do you enjoy working in a diverse environment with diverse members?
• Do you take pride and ownership in all that you do?
• Are you looking for a job where you can develop professionally?

If you answered yes to these questions, we hope you apply!

To Be Considered, You’ll Need:

• A High School Diploma or GED
• Minimum five years of diversified experience working in a retail sales or financial services environment;
• Minimum two years of supervisory experience;
• Minimum two years’ experience providing financial services and deposit products in a customer service environment;
• Loan and deposit regulations experience;
• Personal computer experience to include Microsoft Office products. OR; Successful completion of all requirements of the Scott Credit Union Branch Manager Trainee Program.

Are You Ready to Join Our Team?

If this sounds like the right opportunity for you, we hope you apply today! If selected as a candidate, next steps may include a phone interview to go over the basics and/or an in-person interview to learn more about your experiences and qualifications.