What are the responsibilities and job description for the Customer Service Representative - McGehee, AR position at Scott Petroleum, Inc.?
Our commitment to integrity, service, excellence, and teamwork drives us to deliver high-quality fuel solutions and exceptional customer experiences.
Job Description
Scott Petroleum is seeking a Customer Service Representative to join our team. This is an excellent opportunity for those seeking to gain experience in a customer-focused environment.
Key Responsibilities:
1. Customer Service:
- Greet and assist customers in a friendly and courteous manner
- Provide information about products and promotions
- Handle customer inquiries, complaints, and requests professionally and efficiently
- Promote a positive customer service experience with a customer-centric approach
- Maintain a clean and welcoming store environment
2. Orders and Deliveries:
- Handling customer orders by phone and in person
- Dispatch delivery orders to drivers
- Filling propane bottles (training and certification requirements provided)
- Maintaining daily and monthly inventory totals
- Monitor inventory levels of oil shed and report low-stock items to the supervisor
- Delivering packaged goods and DEF to customers
3. Safety and Compliance:
- Follow safety guidelines and protocols to ensure a safe working environment
- Adhere to company policies and procedures, including those related to cash handling and compliance guidelines
Qualifications:
- High school diploma or equivalent preferred
- Friendly and approachable demeanor with excellent communication skills
- Ability to work independently and as part of a team
- Willingness to work flexible hours, including weekends and evenings as needed
- Basic computer skills for operating cash registers and recording transactions
Position and Benefits:
- Competitive hourly wage
- On-the-job training to develop valuable customer service skills
Together, we drive progress and reliability.
It is the policy of Scott Petroleum not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, or veteran status.
