What are the responsibilities and job description for the Executive Director of Operations position at Scott Petroleum, Inc.?
Job Overview
The Divisional Manager plays a pivotal role in driving business growth and success at Scott Petroleum, Inc. This senior leadership position is responsible for overseeing the operations, performance, and culture of the division. With a strong focus on delivering exceptional customer experiences and high-quality fuel solutions, this individual must possess outstanding leadership skills, excellent communication abilities, and a deep understanding of operational and financial metrics.
Key Responsibilities:
- Establish and Uphold a Positive Work Environment: Foster a culture of safety, positivity, and continuous improvement within the division, promoting a professional and respectful work environment.
- Safety and Positivity: Act as a leader in maintaining a safe and positive work environment, with a focus on accountability and consistency.
- Customer Service: Promote a 'customer first' mindset throughout the team, ensuring that customer needs are met and exceeded.
- Recruitment and Training: Recruit, hire, train, and evaluate employees to build and maintain a skilled and qualified workforce, with a focus on employee development and growth.
- Performance Management: Manage division performance, including profit and loss (P&L) statements, sales, maintenance, reporting, and compliance, to drive business growth and success.
- Inventory Management: Maintain accurate daily inventory levels to meet the needs of customers and the company.
- Credit and Collections: Collaborate with the Credit Department to meet targeted collection percentage goals, reviewing weekly collection reports and submitting detailed credit updates to the Credit Manager.
- Maintenance and Housekeeping: Ensure division locations meet daily, weekly, and monthly housekeeping standards, creating a safe and appealing environment for employees and customers.
- Customer Relationships: Build and strengthen relationships with existing customers, while cultivating new opportunities to grow the division's customer base.
- Reporting and Progress Updates: Submit weekly 'call sheets' to the Regional Manager to report progress, key initiatives, and customer insights.
