What are the responsibilities and job description for the Service Representative Specialist position at Scott Petroleum, Inc.?
Key Responsibilities:
Customer Service:
- Greet and assist customers in a friendly and courteous manner
- Provide information about products and promotions
- Handle customer inquiries, complaints, and requests professionally and efficiently
- Promote a positive customer service experience with a customer-centric approach
- Maintain a clean and welcoming store environment
Orders and Deliveries:
- Handling customer orders by phone and in person
- Dispatch delivery orders to drivers
- Filling propane bottles (training and certification requirements provided)
- Maintaining daily and monthly inventory totals
- Monitor inventory levels of oil shed and report low-stock items to the supervisor
- Delivering packaged goods and DEF to customers
Safety and Compliance:
- Follow safety guidelines and protocols to ensure a safe working environment
- Adhere to company policies and procedures, including those related to cash handling and compliance guidelines
Qualifications:
- High school diploma or equivalent preferred
- Friendly and approachable demeanor with excellent communication skills
- Ability to work independently and as part of a team
- Willingness to work flexible hours, including weekends and evenings as needed
- Basic computer skills for operating cash registers and recording transactions
Position and Benefits:
- Competitive hourly wage
- On-the-job training to develop valuable customer service skills
Customer Service:
- Greet and assist customers in a friendly and courteous manner
- Provide information about products and promotions
- Handle customer inquiries, complaints, and requests professionally and efficiently
- Promote a positive customer service experience with a customer-centric approach
- Maintain a clean and welcoming store environment
Orders and Deliveries:
- Handling customer orders by phone and in person
- Dispatch delivery orders to drivers
- Filling propane bottles (training and certification requirements provided)
- Maintaining daily and monthly inventory totals
- Monitor inventory levels of oil shed and report low-stock items to the supervisor
- Delivering packaged goods and DEF to customers
Safety and Compliance:
- Follow safety guidelines and protocols to ensure a safe working environment
- Adhere to company policies and procedures, including those related to cash handling and compliance guidelines
Qualifications:
- High school diploma or equivalent preferred
- Friendly and approachable demeanor with excellent communication skills
- Ability to work independently and as part of a team
- Willingness to work flexible hours, including weekends and evenings as needed
- Basic computer skills for operating cash registers and recording transactions
Position and Benefits:
- Competitive hourly wage
- On-the-job training to develop valuable customer service skills
