What are the responsibilities and job description for the Client Service Representatives position at Scott Recycling?
We are a business-to-business services firm seeking candidates for Client Service Associates to operate a newly redesigned Client Service operation. Call Dan at 865-973-3067 for immediate consideration.
We need talented and capable people to prospect and secure new clients and nurture our business with existing clients. Working from a central Client Services center in Sunbright, Tn; you will offer and deliver services to businesses in 10 states. Client Service Associates must have promotion potential to eventually lead other associates in managing their own portfolio of clients in a region.
Responsibilities include
- Manage large amounts of both incoming and outgoing calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Skills
- Proven customer support experience or experience as a client service representative
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multitask, prioritize, and manage time effectively
- High school degree
Send resume or call Dan at 865-973-3067 for immediate consideration.
Job Type: Full-time
Pay: From $13.00 per hour
Expected hours: 40 per week
Benefits:
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Ability to Relocate:
- Sunbright, TN 37872: Relocate before starting work (Preferred)
Work Location: In person
Salary : $13