What are the responsibilities and job description for the Automotive Service Advisor/Writer position at Scott's Auto Repair Inc.?
Are you ready to get your career in gear? Growing automotive retail center is hiring Assistant Managers and Manager Trainees. Candidate must be honest, outgoing, career oriented, and ready to deliver outstanding customer service!! Retail/Sales experience a plus.5 day work week, benefits, great base pay plus monthly bonus and spiffs!
The Assistant Manager‘s primary responsibility is to work with the customers as they enter the shop on identification and resolution of their automobile repair needs.
Responsibilities
- Greet customers and assist them with any inquiries they may have, either by phone or in person.
- Perform vehicle walk around and documentation of customer concerns to enable the technician to properly diagnose and service the vehicle.
- Consult with customer on applicable service specials.
- Prioritize required services, and be prepared to provide options upon request.
- Document declines for services and ask for follow-up on future service considerations
- Keep customer informed on completion times, service expenses, and possible changes.
- Assistant managers remain involved with delivery of vehicle to customer upon completion to assure all customer concerns can be addressed.
- Provide concierge support for all owner inquiries, whether phone or in person.
- Spend quality time building relationship with the customer.
- Know the product well enough to answer characteristic and operational questions regarding the customer’s vehicle.
- Perform opening and closing procedures and bi-weekly timekeeping procedures in the absence of the Store Manager.
