Automotive Service Advisor

Scott’s Automotive Service is a thriving family-owned business dedicated to providing exceptional customer service and maintaining the highest standards in vehicle care. We are currently seeking a highly motivated and customer-focused Service Advisor to join our growing team. As a Service Advisor, you will serve as the liaison between customers and our automotive service department, ensuring a seamless and positive service experience. Your primary responsibility will be to assist customers by addressing their vehicle's service needs, providing recommendations, and coordinating necessary repairs and maintenance.

Qualifications:

• Strong customer service and communication skills with a warm and welcoming approach.
• Knowledge of automotive systems and repairs.
• Genuine passion for automobiles and a commitment to maintaining our family's reputation for quality service.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Flexibility to adapt to changes and interruptions during the normal workflow, ensuring a seamless customer service experience.
• Excellent organizational and time-management skills.
• Ability to prioritize tasks effectively, ensuring timely completion of service.
• Excellent attention to detail.
• Proficient computer skills.
• Previous experience as an Automotive Service Advisor is preferred.
• High school diploma or equivalent.
• Valid driver’s license.

Responsibilities include but are not limited to:

• Customer vehicle write up and check-in.
• Greet customers in a friendly and professional manner.
• Schedule appointments.
• Producing repair orders and estimates.
• Listen attentively to customers' concerns and accurately document service requests.
• Collaborate closely with the Lead Service Advisor and business owner to ensure seamless coordination and effective support.
• Collaborate closely with our skilled technicians to provide accurate service recommendations to customers.
• Maintain meticulous records of customer interactions, service requests, and appointments.
• Complete paperwork with care, ensuring accuracy and attention to detail.

Job Type: Full-time

Pay: From $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Relocation assistance
• Vision insurance

Work Days:

• Monday to Friday

License/Certification:

• Driver's License (Required)

Ability to Commute:

• Des Moines, IA 50320 (Required)

Ability to Relocate:

• Des Moines, IA 50320: Relocate before starting work (Required)

Work Location: In person

Salary : $1,000 - $60,000