What are the responsibilities and job description for the Dispatcher position at Scottco Mechanical Contractors, Inc.?
We are looking for a reliable Dispatcher to act as a communication point for HVAC, Plumbing and Electrical Technicians. You will receive requests, transmit messages and track vehicles. The ideal candidate must be primarily an excellent communicator and able to remain calm and composed in a fast paced environment. You must be able to multi-task as well as take the appropriate action with little supervision. The goal is to enable different parties to communicate well by ensuring the accurate and timely transmission of information.
Responsibilities
- Address problems and requests by transmitting information or providing solutions
- Dispatch technicians in a timely manner
- Prioritize calls according to urgency and importance
- Use phone and computer to send crews and vehicles to appropriate locations
- Monitor the route and status of technicians to coordinate and prioritize their schedule
- Enter data in computer system and maintain logs and records of calls, activities and other information
Skills
- Proven experience as dispatcher or relevant position
- Tech-savvy with knowledge of relevant methods
- Fast typing with experience in data entry
- Proficient in English (oral and written)
- Outstanding organizational and multitasking abilities
- Active listener with excellent communication skills
- Sound judgement and critical thinking
- High school diploma or equivalent
Job Type: Full-time
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
Experience:
- Dispatching: 1 year (Required)
Ability to Commute:
- Amarillo, TX 79109 (Required)
Work Location: In person