What are the responsibilities and job description for the Department Assistant position at Scottish Rite for Children?
Our patients are our number one priority! We're committed to giving children back their childhood!
Job Posting Title:
Department Assistant
Location:
Frisco - Ambulatory Surgical Center
Additional Posting Details:
Monday - Friday
8:00am - 4:30pm
Job Description:
Duties/Responsibilities
Job Posting Title:
Department Assistant
Location:
Frisco - Ambulatory Surgical Center
Additional Posting Details:
Monday - Friday
8:00am - 4:30pm
Job Description:
Duties/Responsibilities
- Calculate and post cash, credit, and check payments appropriately for all patients.
- Assisting patients/families to social workers, and/or Financial Counselors to appropriate schedules/locations.
- Accurately process Crayon Care applications based on hospital charity policy and send appropriate correspondence letters to patients’ families.
- Ensure that all WQ's, FS emails, Referral WQ’s and Voicemail are completed in a timely manner.
- Independently managing all aspects of the front desk; greeting and assisting patients, families, staff, and visitors in the department.
- Appropriately document information in the medical record consistent with departmental standards.
- Serves as the liaison between patient family and insurance verification team to ensure that prior authorizations are obtained based on insurance plan contracts and guidelines.
- Accurately calculate estimates and patients benefits for radiology procedures.
- Assist with coordination of agency interpreters including requesting interpreters for non Spanish language speakers, checking in/out agency interpreters at FS desk, and documenting interpreter involvement in patient chart.
- Assist with coordination of DME loan program including reminder phone calls to return DME, logging returns, and sending returns to sterile processing.
- Accurately manage referral WQ and communicate with PCP office to ensure insurance referral is obtained in a timely manner.
- Supports hospital and departmental initiatives, change efforts, and improvement goals.
- Abides by organizational and HIPAA guidelines, privacy practices, patient confidentiality, and patients’ rights, guides in this area.
- Engages in strong communication, acts as team player in supporting mission and vision of organization, and abides by organization core values.
- Cross-train with other positions in Family Services to provide coverage and understand overall functions of department.
- Additional duties as assigned
- High School or equivalent required
- Epic, registration, scheduling, and prior authorization experience is preferred.
- Two years of college or secretarial school, or equivalent work experience, or five years’ experience of increasing responsibility for staff support and/or administrative assistant experience preferred.
- Microsoft Office skills/experience preferred.
- Working Conditions: Inside
- Working Position: Sitting
- Physical Demands: Light
- Physical Requirements: Repetitive Movement
- An Individual in this position will be required to lift or carry weight in this group: 11-24lbs
- Sensory/Communicative activities essential to the performance of this position: Feeling, Hearing, Seeing, Speaking
- An Individual in this position will be exposed to: Inside environment
