What are the responsibilities and job description for the Concierge/New Patient Experience position at Scottsdale Implants & Periodontics?
Experienced Front Office – New Patient Experience Coordinator
???? Scottsdale
???? Full-time | Monday–Thursday
Are you passionate about helping others and creating exceptional first impressions? Our established specialty office is growing, and we’re looking for a warm, professional, and organized New Patient Experience Coordinator to join our front office team!
About Us: We are a patient-focused specialty practice committed to excellence in care and service. We believe the first impression sets the tone for a patient’s entire experience, and our front office team is essential to building trust, comfort, and confidence.
Role Overview: As the New Patient Experience Coordinator, you will be the first point of contact for new patients—welcoming them warmly, gathering essential information, coordinating their first visits, and ensuring they feel valued from the first call to check-in.
Key Responsibilities:
Answer incoming calls and warmly greet new patients
Schedule consultations and gather required documents
Verify insurance benefits
Coordinate with clinical team to ensure seamless first visits
Maintain accurate patient records in our practice management software
Provide a concierge-style experience that reflects our high standards
What We’re Looking For:
Previous dental front office experience
Excellent communication and customer service skills
Tech-savvy and detail-oriented
Positive attitude and professional appearance
Ability to multitask in a fast-paced environment
Why Join Us?
Supportive, team-oriented work culture
Competitive pay and benefits
Opportunities for professional growth
A chance to make a real difference in patients' lives
Ready to be the friendly face that welcomes patients into a caring environment? We’d love to meet you!
???? Please send your resume and a brief cover letter - we look forward to meeting you!
