Member Services Assistant Manager

Job Overview
This position ensures that members and guests are exposed to all that Scottsdale National Golf Club has to offer while providing exceptional service and consistent first-class experience to each member. As a Member Services Assistant Manager, you will lead and manage all aspects of the Member Services & Valet Departments and ensure all service standards are followed.

Your responsibilities will include creating a welcoming environment that is inviting for our members, and responsible for the coordination of staffing for all services, such as maintaining, monitoring, and communicating information to appropriate teams through proper channels with assisting the Spa & Salon as needed. You will implement communication reports to all departments about events, check-ins & check-outs, and other necessary information to keep all teams informed daily. You will maintain a constant line of communication with the Director of Villa Operations and provide alerts of any unforeseen situations and/or employee counseling issues.

You will manage the Member Services & Valet Teams, setting a personal example of being a professional and thoughtful leader, and fostering a respectful working environment that is positive, accountable, and productive. You will hire, coach, and develop schedules for the team, conduct regularly scheduled departmental meetings, and provide ongoing training to ensure the team’s efficiency and effectiveness.

· Minimum of 3 years of direct management/leadership experience in a similar role

· Computer literate in Microsoft Windows applications

· Must possess a professional presentation

· Strong interpersonal, and problem-solving abilities

· Highly responsible and reliable, along with strong organization and follow-up skills.

· Strong relationship, communication, and collaboration skills to effectively partner with co-workers, peers, and broader teams across the organization.

· Ability to work well under pressure and manage multiple priorities in a fast-paced, high-touch environment

· Strong desire to work cohesively as part of a team, and adapt/respond to different personality types in an effective manner

· Ability to focus attention on member needs, remaining calm and courteous at all times

· Display a high level of self-motivation, accountability, and willingness to do what it takes to get the job done.

· Demonstrate a high level of confidentiality, honesty, and integrity in all situations.

Job Type: Full-time

Pay: $70,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Work Location: In person

Salary : $70,000 - $80,000