What are the responsibilities and job description for the Call Center - Chat Specialist position at Scout Exchange?
Title - Call Center - Chat Specialist
Location - Chandler, AZ
Job Type - Permanent
Required :
Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives
Has a commitment to teamwork and the flexibility to work the schedule, including weekends and holidays
Has the ability to engage with clients and seek to understand their needs while actively sharing options using plain language, building rapport and handling objections
Is comfortable receiving ongoing performance feedback and coaching
Enjoys ongoing change and learning new technology / processes
One year of sales experience with cross-selling, upselling or referring products
Has an intermediate level of proficiency with computers
Is self-motivated with excellent organizational skills
Has strong decision-making and problem-solving skills
Preffered :
Experience in the banking / financial industry
Experience working in a call center
Experience with chat
Experience with multi-solution customer offerings and bundling services
Experience working as a Personal Banker managing high client volume
Job Description :
Listens and probes to provide one-on-one advice that helps connect clients with solutions to achieve their financial goals. Serves as a subject matter expert engaging via chat with clients that are navigating our digital banking pages, by responding to questions about our products & applications to ultimately make it easy for clients get what they need digitally.
Involves referring customers to the appropriate line of business for products or services not supported. Uses a combination of pre-approved messaging and free form responses to create a personalized experience for each of our clients.
May interact with more than one client at a time. Accountable for a great client experiences and successful resolution of all requests.
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