Office Administration and Customer Service

We are seeking a highly organized and customer-focused Office Administrator/Customer Relations Specialist to join our dynamic team. This multifaceted role is crucial to our daily operations and requires a detail-oriented individual who excels in both administrative tasks and customer interaction. The ideal candidate will manage a variety of responsibilities, including data entry, invoicing, collections, customer service, retention, and sales support. If you are a proactive problem-solver with excellent communication skills and a passion for providing exceptional service, we want to hear from you!

Scout Pest Control is a fast-growing pest control company serving the Huntsville/Madison/Athens/Decatur areas. We provide our customers with an excellent, reliable, and effective pest control experience. We need a Office Administrator/Customer Relations Specialist who is a great communicator, excellent at managing relationships, attentive to detail, and friendly. You will be interacting with our customers daily and having a friendly, patient, and respectful personality is a must as you are representing our company.

For the right candidate we would consider making this a hybrid position allowing some work from home, after training is completed, and assuming all performance metrics are being met. 

Key Responsibilities

• Deliver exceptional customer service through phone, and email, interactions.
• Review paperwork for accuracy and perform data entry.
• Perform collections calls and manage invoicing to current customers. 
• Build and maintain lasting relationships to foster customer loyalty and repeat business.
• Retain customers who are considering terminating their services. 
  
• Maintain accurate records of customer interactions.
• Collaborate in person, through messaging, and on the phone with team members to drive overall sales success and customer satisfaction.

Essential Job Functions:

• Excellent customer service and interpersonal skills.
• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Communicates effectively with other office staff, sales reps, technicians, and customers. 

Duties and Responsibilities:

• Answers phone lines.
• Ensures customers enjoy a friendly welcoming atmosphere. 
• Performs tasks and enters data in the Pest Control Business Software.
• Assists office manager with duties as needed. 
• Assists in saving customers who want to cancel.
• Answers sales line and sells new accounts. 
• Upsells additional services to existing customers where appropriate.
• Follows up with customers. 
• Assists with ensuring that business functions run smoothly. 
• Assists in maintaining a positive working environment. 
• Other Duties as Assigned

Qualifications and Requirements:

• Minimum of high school diploma.
• At least one year of office environment Customer Service, or one year of Sales Experience Required. 
• Proficient with Microsoft Office Suite.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Salary : $16 - $19