What are the responsibilities and job description for the Physician Liaison position at SCP ENT & Allergy Services, LLC?
Company Overview : SENTA Partners is a rapidly growing management services company focused on providing best-in-class support to ENT and Allergy practices across the Southeast United States.
With over 70 locations across multiple states, we are dedicated to delivering exceptional patient care and empowering our practices through operational excellence.
SCENT, a Senta Partner, is a leading ear, nose and throat ("ENT") and allergy services provider with nine locations in the South Carolina metro area.
The provider offers comprehensive medical and surgical ENT and allergy services, including treatment for thyroid disorders, sleep disorders, sinus conditions, ear pain, allergies, and throat disorders.
Position Overview : The Front Office Coordinator at SENTA Partners serves as the first point of contact for patients, visitors, and staff.
This role is vital in ensuring the smooth and efficient operation of the practice by managing front office tasks, providing excellent customer service, and supporting the clinical team.
The Front Office Coordinator is responsible for scheduling appointments, managing patient information, and facilitating communication between patients and medical staff.
Key Responsibilities : - Develops and grows strong relationships with direct referral sources through scheduled account visits to recruit new patient referrals.
- Conduct face to face sales calls and presentations to referral sources, introducing ENT and Allergy services and new service lines.
- Obtains, interprets, and analyzes physician referral data to 1) optimize sales effectiveness, efficiency, and 2) to prioritize sales and logistics (routing) plans to reach weekly and monthly sales objectives.
- Leveraging SalesForce CRM, develops & maintains an effective field activity tracking system to document calls, call notes and other activities.
- Promotes and participates in community awareness through events and outreach.
- Defines and contentiously refines competitive landscape and value proposition (pitch) of the assigned practices.
- Resolves physician customer service calls, taking initiative to make decisions within authorized scope of responsibility, or directing decision making to the proper authority.
- Provides timely follow up on specific questions, areas of interest, and / or concerns expressed by referral sources.
- Facilitate introduction of new referring physician & relevant support staff to assigned practices.
Ensures all new referral sources receive appropriate and timely educational information (i.e., bio on MDs, patient outcomes data, set up meeting with physician team, etc.) - Works with organization's leadership on referral source retention & growth strategies.
Qualifications : - Bachelor's Degree OR Associates degree with minimum of 2 years of sales / healthcare experience required.
Why SENTA Partners? At SENTA Partners, we value our employees and are committed to fostering a culture of growth, innovation, and collaboration.
We offer competitive compensation, comprehensive benefits, and opportunities for career advancement in a supportive and dynamic work environment.
Equal Opportunity Employer : SENTA Partners is an equal-opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.
