HOUSE ATTENDANT

The House Attendant’s primary responsibility is to support the housekeeping department by assisting with various tasks, ensuring the smooth operation of daily activities, and contributing to the overall cleanliness and organization of the hotel.

The House Attendant shall strive to provide exceptional service to both internal and external guests at all times. They will be responsible for exemplifying the SCP’s Culture & Core Values.

The Job

• Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times. Resolve guest complaints to over-the-moon satisfaction.
• Follow Hotel policies with lost and found items.
• Adhere to Hotel requirements for guest and team member accidents or injuries and in emergency situations.
• Continuously promote sanitation, safety, and security efforts.
• Ensure the smooth running of the entire housekeeping department by:

• Delivering clean linen bundles to every room on that day’s list.
• Picking up and removing soiled linen bundles in a timely manner.
• Taking soiled bundles to the laundry team throughout the day.
• Picking up any dining ware left in the stations from Guest Room Attendants cleaning rooms.
• Stripping rooms when needed.
• Picking up and removing trash around the entire property.
• Keep housekeeping stations stocked with products and organized with linens and cleaning supplies.

• Assist housekeeping staff with laundry removal and unit cleaning.
• Organizing, maintaining, and taking inventory of linens, cleaning supplies/equipment, and amenities.
• Assist with special cleaning projects and deep cleaning tasks.
• Report any maintenance issues or room discrepancies to the appropriate department.
• Keep all supplies, cleaning materials, and clean linens secure, free of clutter and hazards, and in assigned storage areas where others can find them and prevent losses or damage
• Inspect, plan, and ensure that all materials and equipment are in complete readiness for service
• Maintain knowledge of correct maintenance and use of equipment.
• Maintain knowledge of and comply with all departmental policies, service procedures, and standards.
• Other duties as assigned.

Job Requirements

• Must be a United States citizen or possess a valid work permit.
• Must be able to read, write, and speak English. Fluency in other languages is beneficial.
• Must be able to accurately follow instructions, both verbally and written.
• Ability to work a flexible schedule that may include evenings, weekends, and holidays.
• Must be able to work in a fast-paced environment with urgency and empathy.
• Outstanding coordination and multi-tasking abilities.
• Professional in appearance and demeanor.
• Ability to learn, understand, and work within POS, PMS, CRM, and other Hospitality-specific software systems.
• Must have the ability to deal effectively and interact well with guests, vendors, and team members.
• Must have the ability to resolve problems and/or conflicts in a diplomatic and tactful manner.

Supervision

• Reports to the Housekeeping Manager.

Education and Experience

• High school diploma or equivalent.
• Previous Housekeeping experience preferred, but not required.

Working Conditions

• Must be able to stand and move freely about the property for the majority of the shift.
• Must be able to occasionally lift, carry, push & pull up to 50 lbs.
• Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently, and squeezing & overhead reaching occasionally.
• Must be able to bend, squat, crawl, kneel, push, pull, walk on uneven surfaces on an occasional basis.
• Must be able to frequently handle objects and equipment to maintain the property.
• While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, heat).
• Must be able to climb stairs occasionally, both indoors and outside in a variety of weather conditions (rain, wind, heat).
• Must be able to work in variable room temperatures.
• Noise level is usually moderate.