The Steward is primarily responsible for overall cleanliness, sanitation, and compliance with state and local health regulations in the kitchen area(s). They will maintain the kitchen areas to ensure maximum guest satisfaction.

The Steward shall strive to provide exceptional service to both internal and external guests at all times. They will be responsible for exemplifying the SCP’s Culture & Core Values.

You…

Are a person who loves to work hard, salute their co-workers and go home knowing that you’ve left everything sparkling clean for the next round of guests and team members. You thrive when you experience the immediate gratification and satisfaction of a job-well-done.

The Job

• Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
• Observing guest reactions and conferring frequently with team members to ensure guest satisfaction.
• Maintain positive guest relations at all times. Resolve guest complaints to over-the-moon satisfaction.
• Follow Hotel policies with lost and found items.
• Adhere to Hotel requirements for guest and team member accidents or injuries and in emergency situations.
• Continuously promote sanitation, safety, and security efforts.
• Encourage Social Media/5-star compliments or reviews on OTA’s.
• Embrace and exemplify the SCP Culture & Core Values in your day-to-day job duties.
• Set up work-stations for kitchen staff.
• Maintain efficient traffic patterns in the kitchen area(s).
• Clean and sanitize all kitchen equipment, food storage areas, walk-in fridges, freezers, ovens, and dry storage cupboards.
• Fill dish washing machines and ensure the correct levels of cleaning chemicals are being used.
• Clean and store dishes and other kitchen equipment in the correct areas.
• Ensure that equipment is prepared and operational for the following day’s work.
• Inform management of hazardous situations, emergencies, or threats to the security of guests or other team members.
• Report and/or take action on any equipment breakdown or safety issues relevant to your work area or emergency situations in dining areas.
• Follow OSHA regulations and Hotel policies regarding accident and incident reporting procedures.
• Adhere to relevant Workplace Safety and Health standards and Food Safety Hygiene standards.
• Assist with other duties as assigned including but not limited to assistance with food dish-up, completing set-up sheets, assisting with set-up and break-down for various events, etc.
• Inspect, plan and ensure that all materials and equipment are in complete readiness for service.
• Maintain knowledge of correct maintenance and use of equipment.
• Maintain knowledge of and comply with all departmental policies, service procedures, and standards.
• Other duties as assigned.

Job Requirements

• Must be a United States citizen or possess a valid work permit.
• Must be able to read, write, and speak English. Fluency in other languages is beneficial.
• Must be able to accurately follow instructions, both verbally and written.
• Ability to work a flexible schedule that may include evenings, weekends, and holidays.
• Must be able to work in a fast-paced environment with urgency and empathy.
• Outstanding coordination and multi-tasking abilities.
• Professional in appearance and demeanor.
• Ability to learn, understand, and work within POS, PMS, CRM, and other Hospitality specific software systems.
• Must have the ability to deal effectively and interact well with guests, vendors, and team members.
• Must have the ability to resolve problems and/or conflicts in a diplomatic and tactful manner.
• Knowledge of food and beverage service operations preferred but not required.
• State Alcohol Serving Certificate and State Food Handlers Certificate.
• Ability to calculate figures and amounts using basic math.

Education and Experience

• High school diploma or equivalent.
• Previous F&B experience preferred.
• Must have State Issued Food Handler's Certificate.

Working Conditions

• Must be able to stand and move freely about the property for the majority of the shift.
• Must be able to lift, carry, push, pull 50 lbs.
• Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently, and squeezing & overhead reaching occasionally.
• Must be able to bend, squat, crawl, kneel, push, pull, walk on uneven surfaces on an occasional basis.
• While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, heat).
• Must be able to climb stairs occasionally, both indoors and outside in a variety of weather conditions (rain, wind, heat).
• Must be able to work in variable room temperatures.
• Noise level is usually moderate.
• Dexterity in using kitchen equipment or utensils and carrying heavy trays.