Assistant Golf Professional

Job Description

Job Description

Description :

The Assistant Golf Professional is responsible for providing direction and leadership of the day-to-day golf facility and is responsible to supervise and manage parts of the golf operations. Will also be responsible for coordinating events and special activities. The duties of the position shall be performed with a commitment to the highest level of customer service and total satisfaction of all customers.

The Assistant Golf Professional shall strive to provide exceptional service to both internal and external guests at all times. They will be responsible for exemplifying the SCP’s Culture & Core Values.

The Assistant Golf Professional is required to accurately record all hours of work through the use of SCP’s timekeeping system. Accurately recording time is required to ensure that the Assistant Golf Professional is paid for all hours worked as required by the wage and hour laws. Working “off the clock” is strictly prohibited. If any manager or supervisor directs you to, or suggests that you should, perform work while not “on the clock,” you must notify Regional Director of People Services immediately. Similarly, the Assistant Golf Professional is not permitted to perform work after hours or from home without specific direction from their supervisor. In the event such work is authorized, all time spent working must be reported on the employee’s time record.

The Job

• Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
• Observing guest reactions and conferring frequently with team members to ensure guest satisfaction.
• Maintain positive guest relations at all times. Resolve guest complaints to over-the-moon satisfaction.
• Follow Hotel policies with lost and found items.
• Adhere to Hotel requirements for guest and team member accidents or injuries and in emergency situations.
• Continuously promote sanitation, safety, and security efforts.
• Encourage Social Media / 5-star compliments or reviews on OTA’s.
• Upsell other resort services and amenities to guests.
• Assist with all opening and closing procedures.
• Assist with golfer check-in and fee collection : control and manage play.
• Assist in player development programs.
• Coordinates membership and ladies' league events.
• Have the ability to effectively instruct and teach the game of golf; provide quality golf instruction for members and guests while maintaining a credible golf game.
• Directly responsible for timely and consistently maintaining the club’s USGA Handicap System through the OGA.
• Assist with merchandise displays, inventory, tagging, and pricing of merchandise.
• Assist with pre-tournament setup, outside tournament setup, scoring, and tournament summaries.
• Assist in managing facility tournament operations including weekly events.
• Assist in tournament operations and weekly events including planning, pre-tournament contracts, post- tournament billing, promotion, course set-up, preparation, scoring, prize distribution, and follow up.
• Assist in providing suitable training, reinforcement, and coaching for team members, as necessary.
• Conduct individual lessons and group clinics
• Collaborate with Manager to guide and direct team members to achieve established goals and objectives.
• Assist in the preparation of and communicate any adjustments to the weekly work schedules in accordance with staffing guidelines and labor forecast
• Assist in managing golf car operation, practice facility, and club storage service (as applicable).
• Provide club repair and club fitting services to customer
• Play golf with a variety of customers in competitive and non-competitive situations.
• Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and / or cost saving
• Keep golf shop and outside service areas organized, neat and clean at all times.
• Assists with the golf equipment rental program.
• Inspect, plan and ensure that all materials and equipment are in complete readiness for service.
• Maintain knowledge of and comply with all departmental policies, service procedures, and standards.
• Access all functions of computer / software systems.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Cultivate collaborative, mutually supportive relationships with other departments and co-workers.
• Assist with management of outside service staff to ensure the highest quality of customer service is achieved.
• Coordinate breaks and assign work duties to team members.
• Ensure that team members report to work as scheduled. Document any late or absent team members. Report attendance issues to Manager.
• Participate in pre-shift meetings with team members and review all information pertinent to the day's business.
• Assist team members with their job functions to ensure optimum service to guests.
• Other duties as assigned.

Requirements : Job Requirements

Supervision

Education and Experience

Working Conditions