What are the responsibilities and job description for the Server/Wait-Staff | Part-Time | Flex-Shift | position at SCP Hotels?
Job Title: Food & Beverage Server
The SCP Hotels team is looking for a skilled and attentive Food & Beverage Server to provide exceptional service to our guests.
About the Job
We are seeking a server who can deliver excellent hospitality and contribute to the overall success of our food and beverage operations. The ideal candidate will have outstanding coordination and multi-tasking abilities, with a professional demeanor and appearance.
Key Responsibilities
- Anticipate guests' needs and respond promptly
- Maintain positive guest relations at all times
- Resolve guest complaints to over-the-moon satisfaction
- Follow Hotel policies with lost and found items
- Adhere to Hotel requirements for guest and team member accidents or injuries and in emergency situations
- Continuously promote sanitation, safety, and security efforts
- Encourage Social Media/5-star compliments or reviews on OTA's
- Greet guests warmly and assist with menu selection
- Take food and drink orders accurately and promptly
- Deliver orders to tables and ensure correct presentation
- Provide recommendations on menu items and specials
- Demonstrate knowledge of the 'Big 9' Allergens and common dietary restrictions
- Prepare and cork bottles of wine for tableside bottle service
- Upsell additional items or beverages to enhance the dining experience
- Collaborate with kitchen and bar staff to ensure timely and accurate service
- Process guest payments and maintain accurate cash handling procedures
- Ensure cleanliness and organization of tables, dining areas, and service stations
- Follow health and safety guidelines, including food safety standards
- Give guests a friendly farewell upon departure
- Ensure daily setup and closure procedures are complete; complete prep for next shift
Requirements
- Must be a United States citizen or possess a valid work permit
- Must be able to read, write, and speak English; fluency in other languages is beneficial
- Must be able to accurately follow instructions, both verbally and written
- Ability to work a flexible schedule that may include evenings, weekends, and holidays
- Must be able to work in a fast-paced environment with urgency and empathy
- Professional in appearance and demeanor
- Ability to learn, understand, and work within POS, PMS, CRM, and other Hospitality-specific software systems
- Must have the ability to deal effectively and interact well with guests, vendors, and team members
- Knowledge of food and beverage service operations preferred but not required
- Ability to calculate figures and amounts using basic math
