What are the responsibilities and job description for the Customer Support Representative position at ScreenCloud?
Hello, we’re ScreenCloud!
Founded in 2015 and with 10,000 customers around the globe, ScreenCloud is a cloud-based SaaS company, employing over 100 people in our Bangkok, Belfast, LA, Charlotte and London hubs.
At ScreenCloud, we’re hard at work helping businesses to make stronger connections at scale, and with those who are most important to them; their employees & their customers. By using the screens on their walls & the content in their systems, we enable the sales, productivity & engagement that keep our customers’ businesses thriving.
We’re very proud of our product and we’re also incredibly proud of our people. It’s our ‘ScreenClouders’ and the culture they nurture that will take us where other companies just can’t go. So if you’re someone looking to join a team of talented individuals, apply below!
The Role
We are looking for a Customer Support Representative to join our growing Charlotte team! As the Customer Support Representative you will offer comprehensive assistance to both internal and external stakeholders, ensuring the smooth operation and positive experience of ScreenCloud.
Our Customer Support Representative will play a vital role in fostering strong internal and external relationships and contribute to ScreenCloud's overall success by delivering top-notch support.
Responsibilities
- Respond to customer inquiries to ScreenCloud customers around the world
- Own customer issues to the point of resolution, keeping our customers updated and ensure all information is logged and tracked
- Empathetic customer communication and understanding of their priorities
- Work across multiple teams and communicate our customers needs to the appropriate team
- Identify key improvement areas
Requirements
- Excellent communicator
- Customer focused and target driven
- Ability to handle pressure, juggle multiple responsibilities
- High degree of flexibility, camaraderie and independence
- A passionate problem solver
- Ideally, previous experience in a fast-paced Customer Service Environment and a proven technical ability
Interview Process and Experience
Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At ScreenCloud, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles! If you require any reasonable adjustments, please let our friendly recruitment team know.
Key Info
👩🏫 Typical Process: Intro to ScreenCloud - Meet the Hiring Manager - Challenge - Final
🏡 Hybrid Friendly Working: 2-3 days in Office
✨ Flexi-Hours: We don’t follow the strict 9-5 here, we trust you to execute your role to the highest standard whilst being able to make time for the things you love!
Benefits
Unlimited annual leave
Hybrid-friendly working
Working from home fund
Flexible working hours
401k
Commuter benefits
Consumer discounts
Enhanced parental leave
Personal development fund
Private medical insurance (including dental and vision)
Disability insurance (including life insurance, short-term & long-term disability cover)
Employee assistance programme
Our Values
At ScreenCloud our values are core, this means they are the starting point - they underpin everything we do and enable a culture we can be proud of, both internally and externally.
🤲Trust & Transparency
🦁 Unconventional & Brave
💪 Integrity
📚Continuous Learning & Development
