ONCOLOGY TRIAGE NURSE

Overview :

SCRI Oncology Partners, located in Nashville, Tenn., is a dedicated cancer treatment center led by globally recognized oncologists with disease expertise in cancer care and clinical research. This center offers patients state-of-the art personalized cancer care and opportunities to participate in clinical trials with innovative treatments.

They conduct clinical trials through their affiliation with Sarah Cannon Research Institute (SCRI), a global leader in oncology research that has been offering and managing clinical trials in the community for over 30 years. Since its inception, SCRI has contributed to pivotal research that has helped advance the majority of new cancer therapies approved by the FDA today.

The telephone triage nurse assesses patient needs over the telephone, collaborates with a physician or qualified staff member to meet those needs, then documents all elements of care in the patients medical record. The telephone triage nurse will accurately identify patients with high risk conditions and will direct care to the appropriate resources if they cannot be managed by the nurse and / or within the clinic. Under general supervision, provides professional nursing care for patients adhering to national and organizational standards and guidelines for specialty care and scope of practice per state licensing board. Must recognize physical, psychological, and spiritual aspects of care and participates in company-wide quality initiatives. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards.

Responsibilities : Key Responsibilities

• Addresses patient calls, portal messages and emails in a timely manner.
• Asks appropriate open-ended questions as well as utilizing computerized algorithms / pathways to assist in the assessment of patient's symptoms and side effect management and documents interventions.
• Manages a wide range of symptoms.
• Assesses urgency of patient symptoms / side effects and addresses them appropriately.
• Aggressively manage symptoms to prevent unnecessary emergency department and hospital utilization.
• If emergency care is needed collaborated with physicians via electronic communication, face to face, or the telephone to discuss patient care needs that cannot be independently and appropriately addressed using standard orders or practice protocols.
• Collaborates with providers if the patient can be seen in an outpatient clinic setting for their symptoms.
• Documents all conversations with patients to maintain a comprehensive medical record.
• Provides clear instructions and education to the patients via the telephone and other duties as assigned.

Qualifications :

Minimum Job Qualifications (Knowledge, Skills, & Abilities) :

Education / Training

Business Experience

Specialized Knowledge / Skills

Working Conditions :

Environment (Office, warehouse, etc.)