IT Support Technician

Overview: We are seeking a skilled and customer-oriented Facility Support and Desktop Technician to join our team. This role involves providing technical support in both in-person and remote environments and collaborating with manufacturing teams to address their technical needs. The ideal candidate will have experience working in a manufacturing facility and at least 5 years of hands-on experience in desktop support.

Key Responsibilities:

• Diagnose and resolve technical issues related to manufacturing equipment, production software, and network systems.
• Provide support for machinery interfaces, industrial automation systems, and other critical production technologies.
• Offer on-site and remote support to plant staff for technical issues including computer systems, printers, barcode scanners, and other related equipment.
• Collaborate with vendors and service providers for repairs and upgrades.
• Assist with site-related initiatives to ensure continuous up time for production manufacturing areas and facility activities.
• Provide expert-level assistance with desktop hardware, software, and peripherals. Troubleshoot and resolve issues related to operating systems, applications, and network connectivity.
• Configure, set up, and deploy desktop computers, laptops, and other IT equipment.
• Address high-priority incidents promptly and efficiently to minimize downtime.
• Maintain accurate records of hardware and software inventory, service requests, and technical issues. Document troubleshooting procedures and resolutions for reference.
• Deliver exceptional customer service by demonstrating patience, empathy, and professionalism in all interactions with end-users.

Qualifications:

• At least 5 years of experience as a Desktop Technician or in a similar IT support role.
• A degree in Information Technology or a related field is preferred but not required.
• Proficiency in Windows and macOS operating systems.
• Familiarity with Microsoft Office Suite.
• Strong understanding of network fundamentals.
• Experience with Active Directory, Group Policy, and remote desktop tools.
• Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
• Demonstrated commitment to high-quality customer service and support.
• Ability to thrive in a fast-paced environment and manage multiple tasks and priorities effectively.