What are the responsibilities and job description for the Desktop Support Tech II, Washington D.C. (Onsite) position at Scripps Broadcasting Holdings LLC?
Desktop Support Tech II, Washington D.C. (Onsite)
The E.W. Scripps Company is seeking a Desktop Support Tech II to provide technology support in a timely and accurate fashion to all employees either in-person, by telephone, or by other collaborative methods. Work with a wide range of technologies, including desktops, laptops, printers, scanners, and other peripherals. May also work with operating systems such as Windows, macOS, and Linux, as well as various software applications. Ensure that employees have access to the technology they need to perform their jobs effectively.
WHAT YOU'LL DO :
- Provide technical support : Respond to service desk tickets, troubleshoot hardware and software issues, and provide technical assistance to end-users.
- Install and configure hardware and software : Install, configure, and maintain hardware and software on end-user devices such as desktops, laptops, printers, mobile devices, and other peripherals.
- Maintain and update systems : Ensure that software and operating systems are up to date and free from bugs and malware.
- Diagnose and repair hardware issues : Identify hardware problems and make necessary repairs, such as replacing hard drives, motherboards, and memory.
- May provide training and support to employees on how to use hardware and software effectively.
- Document support activities : Keep detailed records of support activities, including issues resolved, hardware and software installed, and troubleshooting steps taken via the Scripps incident management system.
- Maintain an inventory of all hardware and software assets and ensure that they are up to date.
- Collaborate with other Scripps Technology teams to resolve complex issues and implement new technologies.
WHAT YOU'LL NEED :
WHAT YOU'LL BRING :
WORK ENVIRONMENT :
ADDITIONAL REQUIREMENTS :
SCRIPPS' COMMITMENT TO EQUITY, DIVERSITY AND INCLUSION :
Is your CV ready If so, and you are confident this is the role for you, make sure to apply asap.
At Scripps, we are committed to a diverse and inclusive culture that reflects the communities we serve. We are intentional about creating an environment where employees, our audiences, and other stakeholders feel valued and inspired to reach their full potential and make authentic connections. We foster a workplace culture that embraces each person’s diversity, including the extent to which they are similar or different. Scripps leaders believe that an equitable and inclusive culture is not only the right thing to do, it is a business imperative.
ABOUT SCRIPPS :
The E.W. Scripps Company (NASDAQ : SSP) is a diversified media company focused on creating a better-informed world. As one of the nation’s largest local TV broadcasters, Scripps serves communities with quality, objective local journalism and operates a portfolio of more than 60 stations in 40 markets. Scripps reaches households across the U.S. with national news outlets Scripps News and Court TV and popular entertainment brands ION, Bounce, Defy TV, Grit, ION Mystery, and Laff. Scripps is the nation’s largest holder of broadcast spectrum. Founded in 1878, Scripps’ long-time motto is : “Give light and the people will find their own way.”
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