What are the responsibilities and job description for the Manager position at Scripps Health?
Are you an experienced manager with demonstrated success driving sales goals and providing an amazing customer experience? Are you passionate about building teams, developing talent, and helping people feel their best? If the answer is "YES", we want you on our team.
Cambridge Spa Group ("CSG"), a leading franchisee consolidator within the Massage Envy franchise system, is looking for a dynamic, enthusiastic leader that is passionate about leading and developing high performing teams.
A successful leader with Cambridge Spa Group will have positive energy and servant leadership mentality. A team is only as strong as its leader, so we're looking for people who have what it takes to bring out the best in everyone. The General Manager drives sales goals, builds teams, develops talent, motivates team, provides an amazing customer experience. As a team, we're committed to delivering on the Massage Envy brand promise--we help you take care of you--every day to clients and employees alike. As the connector between Cambridge Spa Group team members and clients, you're the leader of the mission, bringing everyone together to work cohesively toward that goal.
Benefits
- Competitive salary and monthly bonuses based on results you control
- Medical, Dental, and Vision Insurance
- Tiered Paid Time Off --up to 3 weeks per year
- Complimentary membership, services, and discounts
- Employee Assistance Program
- Formal and informal leadership training and development that will help you anywhere your career takes you
- Opportunity to advance quickly into local and national management and support positions
- Fast growing company, National brand recognition, and a Family atmosphere
Responsibilities
Customer Service
- Coach and train customer service mindset
- Anticipate and mitigate customer service Issues
- Handle escalated customer situations
Sales
- Develop and foster a sales culture
- Set goals and drive results
- Motivate and inspire team
- Identify and develop underperformers
People
- Attract and retain talent
- Support and develop team
- Drive a culture of collaboration and continuous improvement
Business Analytics
- Observe trends and diagnose areas for improvement
- Understand correlation between metrics and actions
- Effectively communicate action plans up and down stream
