What are the responsibilities and job description for the Patient Service Specialist - Patient Financial Services - Hillcrest position at Scripps Health?
At Scripps Health, you will experience the pride, support, and respect of an organization that has been repeatedly recognized as one of the nation's Top 100 Places to Work.
You'll be surrounded by people committed to making a difference in the lives of their patients and their teammates. So if you're open to change, go ahead and unlock your potential.
Join a winning team at Scripps Mercy Hospital San Diego as a Patient Service Specialist supporting the Patient Financial Services department. Working together you'll bring your expertise, compassion and excellence to all we do. The ideal candidate will thrive in a fast-paced environment and enjoy providing world class customer service.
The Patient Service Specialist interacts with patients, payers and providers to gather information necessary for accurate registration including assigning of appropriate Medical Record Number, scheduling/re-scheduling, referral/authorization, point of service payment collection, document collection and arrival/check-in functions. Other duties include:
- Proactive approach to customer service by listening to the patient, taking ownership of solutions and escalates issues as appropriate in order to resolve concerns.
- Receives and routes messages received in the department appropriately as well as manages customer billing and payment inquires as needed.
- Manages the patient interaction from start to finish, which may include identification verification; confirming demographic and insurance on every patient; ensuring appropriate forms are provided, signed and witnessed at the time of the patient visit; verifying coverage including benefits, authorization, payer specific policy exclusions or limitations to coverage, collecting any patient responsibility and accurately preparing end of day reporting or payment reconciliation as needed.
- Assists patients with payment arrangements including financial assistance information, providing price estimates.
- Responsible for scheduling and re-scheduling patient appointments.
- May assist in gathering necessary reports, statistics, and outcomes for the department as needed.
This is a Full Time position with 8 hour day shifts located at Scripps Mercy Hospital San Diego in Hillcrest. This position requires flexibility on shift and ability to work some weekends and holidays.
Required Qualifications:
- Must be able to demonstrate proficiency of computer applications.
- Excellent mathematical skills and ability to handle monies.
- Excellent communication and customer service skills.
- Strong organizational and analytical skills; innovative with ability to identify and solve problems.
- Ability to adapt, prioritize, and meet deadlines.
Preferred Qualifications:
- Two (2) years' experience in customer service or healthcare/medical office environment.
- Knowledge of medical terminology, commercial and government health insurance and billing guidelines, ACA requirements, understanding of DRG's, Medical ICD9/ICD10 codes and CPT/HCPCS Codes and Modifiers.
Scripps Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
