What are the responsibilities and job description for the Scheduling Specialist - Orthopedic Surgery - Torrey Pines position at Scripps Health?

Description

This is a Full-Time position (80 hours per pay period) with a Monday - Friday, 8AM - 5PM, schedule located at our Scripps Clinic in Torrey Pines / La Jolla. You will enjoy comprehensive benefits that cover health & wellness, career development, and retirement options among other benefits.

Why join Scripps Health?

AWARD-WINNING WORKPLACE :

Made Becker's 150 Top Places to Work for 2024
5 in Fortune Best Workplaces in Healthcare 2023
78 in PEOPLE Companies that Care 2023
95 in Fortune 100 Best Companies to Work for 2023
Nearly a quarter of our employees have been with Scripps Health for over 10 years

Join a caring team supporting Scripps Clinic - Torrey Pines as a Scheduling Specialist in the Orthopedic Surgery department. You'll be on the front line for creating a positive Scripps Health experience for our patients while being responsible for duties such as the following :

Interacting with patients, payers, and providers to gather information necessary for accurate registration including assigning of appropriate Medical Record Number, scheduling, referral / authorization, point of service payment collection, document collection and arrival / check-in functions.

Responding to customer billing and payment inquires as needed.

Mentoring and training staff on departmental procedures.

Accurately scheduling and re-scheduling complex patient procedures and appointments. Successful scheduling includes, but not limited to, exhibiting proficiency in the scheduling procedures, scheduling and confirming appointments according to practice guidelines, entering appropriate insurance, initiating authorizations and referrals, performing Key User duties with minimal errors.

Accurately documenting patient to provider communication, assessing urgency and escalating as appropriate. May manage the patient check-in and check-out process from start to finish, which includes identification verification; updating or confirming demographic and insurance information on every patient; ensuring appropriate forms are provided, signed and witnessed at the time of the patient visit; verifying coverage including benefits, authorization, pre-determination, payer specific policy exclusions or limitations to coverage, collecting any patient responsibility and accurately preparing end of day reporting or payment reconciliation as needed.

Regularly displaying a proactive approach to customer service by listening to the patient, taking ownership of solutions and being able to accurately identify the need to involve leadership to resolve concerns.

Qualifications

Required Qualifications :

Must possess excellent mathematical skills and ability to handle monies.

Excellent communication and customer service skills.

Strong organizational and analytical skills; innovative with ability to identify and solve problems. Able to adapt, prioritize and meet deadlines.

Knowledge of medical terminology, commercial and government health insurance and billing guidelines, ACA requirements, understanding of DRG's, Medical ICD9 / ICD10 codes and CPT / HCPC Codes and Modifiers are required.

Preferred Qualifications :

2 or more years of experience in a customer service or healthcare / medical office environment.

Previous scheduling experience.

Experience with Epic.

Job : Business Office Primary Location : Central San Diego County-LA JOLLA-SCRIPPS CLINIC - TORREY PINES Work Locations : SCRIPPS CLINIC - TORREY PINES 10666 N. TORREY PINES ROAD LA JOLLA 92037 Organization : Scripps Clinic Job Posting : Feb 20, 2025, 5 : 37 : 28 PM Benefit Status : FT - FULL-TIME WITH BENEFITS Minimum Rate (USD) : 26.16 - Maximum Rate (USD) : 34.65 In compliance with the California Pay Transparency Act, Scripps Health posts the pay range for all jobs. Please note that actual pay will be determined based on relevant experience and internal equity within the pay range. Please also note this range is applicable for employees who reside in California only. A geographical pay differential may be applied for remote employees who reside out of state. Scripps Health strives to ensure that our employees receive equal pay for equal work in line with our commitment to being an equal opportunity employer. Scripps Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, sexual orientation, or gender identity / expression), age, marital status, status as a protected veteran, among other things, or status as a qualified individual with disability.

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Scheduling Specialist - Orthopedic Surgery - Torrey Pines

What are the responsibilities and job description for the Scheduling Specialist - Orthopedic Surgery - Torrey Pines position at Scripps Health?

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