What are the responsibilities and job description for the Senior Technical Support Engineer position at Scroll Foundation?
A company is looking for a Senior Technical Support Engineer to lead their technical support function.Key ResponsibilitiesAct as the main point of contact for technical support, triaging and resolving issues with internal teamsDevelop scalable support processes, tools, and documentation to improve efficiency and satisfactionDefine and report key support metrics, providing insights to leadershipRequired Qualifications3 years of experience in technical customer support or a related roleProficiency in scripting languages like JavaScript, Python, or BashFamiliarity with monitoring tools such as Grafana or PrometheusA Customer First mindset and eagerness to learn in a fast-evolving fieldExperience in blockchain, Layer 2 solutions, or crypto technologies is preferred