What are the responsibilities and job description for the Business Analyst Customer Success position at Scrut Automation?
Job Title : Business Analyst - Customer Success
About SCRUT Automation
Scrut Automation is an information security and compliance monitoring platform, aimed at helping small and medium cloud-native enterprises develop and maintain a robust security
posture, and comply with various infosec standards such as SOC 2, ISO 27001, GDPR, and the like with ease. With the help of the Scrut platform, customers reduce their manual effort for security and compliance tasks by 70%, and build real-time visibility of their security posture.
Founded by IIT / ISB / McKinsey alumni, the founding team has over 15 years of combined Infosec experience. Scrut is built out of India for the world, with customers across India, APAC, North America, Europe and the Middle East. Scrut is backed by Lightspeed Ventures, MassMutual
Ventures and Endiya Partners, along with prominent angels from the global SaaS community.
Job Overview :
Business Analyst - Customer Success will play a key role in driving Customer Success by nurturing customers in our rapidly growing business. The mission of Scrut Automation's Customer Success team is to transform our customer's compliance journey.
Job Responsibilities :
- Own Customer Life Cycle & Account Management - from Sales Handover, Oversee & Ensure smooth on-boarding, Consistent Engagement with(MBRs and QBRs) building a Relationship of Trust & Transparency.
- Onboard customers with Integration support and drive adoption of the product
- Represent the voice of the customer and influence the product development roadmap
- Empathise with every aspect of the customer experience, putting customer's needs first
- Rely heavily on data and analytics to identify customers at risk and engage proactively to mitigate churn risk
- Track programs to move towards Perfect 10 (10 on a scale of 10 in customer satisfaction) and to establish new capability.
- Become a product expert on Scrut Automation and how our platform can be used to improve security posture through our standard offerings (SOC2, ISO27001, PCI DSS, HIPAA, CCPA and GDPR).
Job Requirements :
