Springfield, VA - Salary Range 80-105k (TC / SCI Poly Required)
Job Brief
We are looking for highly energetic, TS-SCI cleared, IT professionals who are interested in joining our seasoned team of technologists. We are focused on driving significant enhancements in the efficiency and effectiveness of enterprise-wide IT operations and performing routine O&M for an IC agency. The program itself supports a broad range of IT enterprise services for end-users around the globe, with smaller project teams that focus on particular areas (i.e. Platform as a Service, Application Services, Cloud Computing, High Performance Computing, API Management, etc.). We are looking for hands-on professionals, team players, and engaged individuals who enjoy keeping up with the latest tech stacks and technology trends. We have positions open at all levels and in multiple geographies.
Basic Qualifications :
- TS / SCI clearance w / CI poly
- You must meet one of the below combinations of education and RELEVANT experience to be considered :
Specific Duties and Responsibilities :
Provide support for implementation, maintenance, and incident troubleshooting of IT systemsManage hardware in all stages including unpacking and setup of end user devicesResolve IT incidents from cradle to grave, working close with engineering teams and other stakeholdersInstall application software on end user device workstations via scripted install packagesInventory management of deployed software and end user devicesAssist users in accessing and using IT systemsProvide user education and training in basic hardware and software functionsCreate and maintain documentation and SOPs to train new employeesUtilize a ServiceNow based ticketing database to track, update and resolve break / fix incident tickets and fulfill new requestsIdentify and execute process improvements and other enhancements that improve operational efficiencyRequired Qualifications and Skills :
TS / SCI Clearance w / ability to obtain CI PolyKnowledge in one or more of the following areas : Workstations, Monitors, KVMs, Print, Fax, and Scan Support ServicesExcellent troubleshooting capabilities and strong communication skillsStrong work ethic and attention to detailStrong organizational skillsStrong writing skills (document creation and management)Strong time management skills and ability to work flexible schedulesAbility to work independently on projects and / or tasksAbility to regularly stand and walk between buildings on a large campusAbility to move and lift computers, printers, monitors, and other hardwareExperience with Windows 7, Windows 10, Citrix, SMS, and SCCMTechnical understanding of Microsoft Office applicationsTeam player willing to share knowledge and learn from othersEnthusiasm and ability to adapt to new and changing technologiesDesired Qualifications and Skills :
A Certification, N Certification, Security or other DoD 8570.01M certificationThin Client using Virtual Desktop Infrastructure (VDI) TechnologyThick & thin web-based applicationsITIL v3 FoundationsTechnical writingCompensation : 105,000 per year
Salary : $105,000
