IT Analyst

About Us

Are you looking for meaningful work and want to make a difference? Joining the Goodwill team could be a great fit for you! At Goodwill, we live and breathe our Core Values of Creativity, Credibility, and Collaboration. We are a mission-integrated organization that is funded by resalable goods. Last year alone, we were able to keep 10 million pounds of donated goods from hitting our landfills. Through the reselling of donated items, we can provide job readiness training and employment opportunities to individuals with disabilities and barriers to employment.

Below covers everything you need to know about what this opportunity entails, as well as what is expected from applicants.

Overview

POSITION SUMMARY : Supports the organization’s mission by installing, testing, and maintaining technology assets and ensuring the best practices of technology usage throughout the company.

Responsibilities

ESSENTIAL FUNCTIONS :

Reasonable Accommodations Statement : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• Increase utilization of existing technologies by collaborating with multiple departments to develop new processes and refine existing processes.
• Research and develop new technologies that support existing processes and promote new processes throughout the organization.
• Collaborate with Learning and Development as needed to develop procedures and training materials to support learning and effective use of new and existing technologies.
• Create reports as needed to support decision-makers across the organization using PowerBI, Excel, Tableau, and other technologies as appropriate.
• Create automated processes using the Microsoft Power Platform, Python, SQL, PowerShell, and other technologies as appropriate.
• Maintain excellent working knowledge of and follow applicable current technology-related policies, procedures, certification requirements, regulations, laws, trends, and practices.
• Diagnose, repair, and / or replace non-performing software and hardware components as needed.
• Provide excellent customer service by utilizing the Help Desk system to accept, complete, document, and update mid-to-high level service, software, or equipment issues in a timely and collaborative manner.
• Complete all goals as assigned and in a timely and professional manner.
• Closely monitor the performance of business technologies to make adjustments or recommendations for corrective action.
• Provide technical assistance for presentations, meetings, and group efforts as needed.
• Perform other miscellaneous duties as assigned or directed by the supervisor.
• Work independently and remain consistently productive on long-term projects.
• Collect input from stakeholders and collaborate to achieve organizational goals, including surveys, training, and administration of new processes.
• Document processes in standard organization procedure format for distribution within and outside of the department.

Qualifications

SKILLS AND ABILITIES :

Education : Associates degree from a two-year college or university preferred. Two years related experience and / or training; or equivalent combination of education and experience.

Must have knowledge of computer hardware and software systems and programs, computer networks, network administration, network installation, computer troubleshooting, computer viruses and security, e-mail and internet programs, and an understanding of the GISD economic and cultural environment.

Experience : Experience must demonstrate effective handling of a variety of priorities and timelines; attention to detail and accuracy in performing work; effective communication with diverse groups / individuals; effective customer service skills.

Computer Skills : To perform this job successfully, the following computer proficiency is required : Adobe Photoshop; Internet Explorer; Microsoft Access; Microsoft Excel; Microsoft Outlook; Microsoft PowerPoint; Microsoft Publisher; Microsoft Visio; Microsoft Word; See other required technology skills and qualifications identified under "Other Skills and Qualifications".

Certificates & Licenses : Valid California Driver’s License with a driving record acceptable to Goodwill’s insurance. Network Administrator’s Certificate.

Other Requirements : Knowledge of and experience with : LANS / WANS; Windows Server Environment; Microsoft SQL Server; Microsoft Exchange; Internet Information Services; backup systems; network / workstation peripherals; print servers; firewalls; spam & antivirus hardware / software; HTML; Cascading Style Sheets; computer hardware (replacing hard drives, hardware drivers, etc.).

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