What are the responsibilities and job description for the Systems Engineer position at SDK Technical Services?
Company Description
Technology Staff Augmentation
Software Development Projects (offsite, onsite and offshore)
Software Products
Our team consists of software managers, software engineers, IT Managers, IT Directors and consultants with extensive industry experience in multiple technologies.
Job Description
This job supports the users of micro computing technology, virtual desktop computers and virtually published applications. The ideal candidate is an excellent communicator with hands on experience supporting latest virtualization products, specifically VMware ESX, VMware Horizon View and VDI. Secondary requirements include experience with Citrix XenDesktop, Citrix XenApp, Citrix Provisioning Server and App-V.
Main Job Duties/Responsibilities:
• Provide escalation support to global teams as well as day to day Monitoring/Alerting, Break-Fix Support, Health Checks, Ticket escalations and change management across global sites.
• Support network infrastructure by diagnosing and fixing software configuration problems using general skills and a knowledge of standard Medtronic configurations.
• Install, test and document new software products and recommends their adoption as standards.
• Lead small to medium sized projects in the client/server/micro computing arena.
• Ensure that Medtronic's systems and the information on them are protected in accordance with Medtronic's Information Protection Policies and Standards, as well as best Information Protection practices.
Education Required
• Bachelor's degree OR 8 years of work experience in lieu of a 4 year degree or a combination of work and education to equal a 4 year degree
Years Of Experience
• 3-5 years of IT experience with B.A or B.S.; 0-3 years of IT experience with M.A. or M.S.
Specialized Knowledge Required
• Monitor infrastructure and assist maintaining High Availability and Operational efficiency.
• Provide Break-Fix Citrix support and Ticket escalation resolution.
• Apply upgrades and service packs to Citrix software and Business applications as directed by VUC management and work through any technical issues that arise in the process.
• Analyze incident requests, diagnose, and determine next course of action to assist end users to drive resolutions.
• Effectively troubleshoot various latency, bottlenecks, and other performance-based problems within Citrix Architecture.
• Adhere to appropriate IT policies, including obtaining appropriate approvals from management.
• Share critical information with peers to ensure that documentation and processes are current and accurate.
• Use exemplary time-management skills; work within strict time-frames to meet or improve deadlines.
• Capable of working independently or in a team collaborative environment with diverse individuals.
• Process restricted data with sensitivity to ensure that confidential data remains private.
• Maintain a flexible working style; assist with special projects and other duties as assigned.
• Use excellent verbal and written communication skills at all levels.
• Well versed in supporting Citrix XenApp, Citrix XenDesktop, Citrix PVS, Citrix Web Interface, Citrix StoreFront, Citrix Director, and Citrix PVS.
• Strong Background in VMware hypervisor (ESXi and Vcenter)
• Advanced knowledge in VMware Horizon View and RDSH (knowledge in Orchestrator and vIDM a plus)
• Strong foundation in the Windows OS troubleshooting (7, 8, 2008 R2, and 2012 R2)
Desired/Preferred Qualifications
• Ability to translate customer requirements into recommendations that fit needs
• Good diagnostic skills
• Communication skills consistent with constant customer contact and ability to understand customer requirements
Qualifications
Associates
Additional Information
All your information will be kept confidential according to EEO guidelines.