What are the responsibilities and job description for the IT Network TechnicianConsultant position at SDS Technology?
Benefits : Health insurance
401(k) matching
Company car
Competitive salary
Dental insurance
Employee discounts
Flexible schedule
Opportunity for advancement
Paid time off
Training & development
Vision insurance
Come join us! We are looking for a qualified technician who is very industry knowledgeable, self-motivated with years of experience in network technical support and consulting. Our mission at SDS is to ensure that we provide our valued customers with adequate IT infrastructures which are used to their maximum capabilities. This role will support our customer networks, firewalls, servers and end user computer systems, including the handling of security consultations, support requests, and assisting our customers with their IT needs. The ideal candidate will have strong technical skills, excellent customer service, time management, and communication skills. We are looking to continue to grow as a leading IT services provider and look forward to a team member who is passionate about being a part of our expert team.
Responsibilities
Provide professional technical support to our customers’ servers and networks
Install, configure, and upgrade hardware infrastructure and applications (incl servers, firewalls, switches, VPNs, other physical hardware)
Assess security risks and recommend improvements to safeguard systems
Monitor and evaluate network performance and enhance firewall security
Respond to support requests in a timely manner and resolve technical issues to minimize customer business impact
Develop and maintain technology procedures and documentation
Instruct our users in best-use practices in technology, software, security and equipment
Lead and coach others, cross-training with other team members and look for opportunities for service growth at SDS
Qualifications
An associate, bachelor’s degree or equivalent advanced experience in IT related field is required.
Significant experience with Microsoft Active Directory and Entra ID (Azure) with on-premise Microsoft domain support preferred
Solid understanding of network server infrastructure and enhanced security management
Strong communication skills, troubleshooting and analytical skills
Knowledge and understanding of EDR, XDR and MDR security is desired
VMWare and / or Hyper-V experience preferred
experience implementing and managing firewalls such as SonicWall or Cisco
Knowledge of cloud backup systems and other secure data backup solutions
Highly self-motivated with the ability to work in a fast-moving environment
Ability to effectively collaborate with team is required for success of the company
Experience with VOIP phone systems and supporting wireless environments is a plus
About SDS Technology
The areas leading provider of computer services, computer repair, commercial IT services, back-up sales and service, and IT Security since 1984. SDS Technology (SDS) is synonymous in our area with technological expertise, prompt service and innovation. SDS is also the area’s leading computer and networking sales and service provider. We have attained a reputation of excellence in our market area because our staff of technicians take their profession seriously.
When our technicians aren’t servicing our clients’ varied technical needs, they’re studying the latest computer industry trends and technologies and accruing a series of professional certifications geared to today’s and tomorrow’s real world business needs. SDS is dedicated and devotes its efforts to devising solutions that meet the unique specifications and needs of our clients’ businesses