Server/Busser

Skills/Experience/Personal Characteristics:

• Must be at least 21 years old

• Is passionate about food, service, systems, listening and training

• Restaurant experience preferred

• Keeps emotions in check during busy, stressful times

• Ability to work both independently as well as in a team environment

• Ability to resolve customer complaints and concerns using Saginaw’s Service Standards

• Possesses basic math skills

• Brings a high level of energy to the job

• Shares Saginaw’s Values

• Thrives in a fast-paced environment

• Willing to admit mistakes and work together to remedy the situation

• Is known for being honest, fair and trustworthy

• Knows how to disagree without being disagreeable

• Is excited to work in a diverse environment

• Believes that suggestions are more productive than complaints and fun is an integral part of the workplace

Primary Responsibilities: (Additional duties may be assigned)

• Use our approach to Customer Service with every interaction

• Greet and deliver food/beverages to Customers at the proper table, at the proper time, quickly, efficiently and in a friendly manner

• Work well with all staff members and with great communication skills in English

• Interact with customers and vendors using Saginaw’s Service System

• Follow our approach to customer service - every time. 

• Answer questions and educate guests about the history of Saginaw’s Delicatessen 

• Inspect supplies, equipment, and work areas for cleanliness and functionality. Make recommendations for maintenance, repair and upkeep

• Ensure tables, chairs, displays, counters, sinks, utensils, shelving and storage areas are clean, orderly, and complies with established sanitation standards, personal hygiene, and health standards at all times. Clean spills, re-stock and wipe down tables, chairs, sweep floors etc.

• Clear and sanitize tables and bring all dirty dishes and utensils to the kitchen for cleaning. 

• Stock supplies such as napkins, utensils and other supplies 

Also please note that this job requires:

• The ability to work in an environment that may be unusually hot, cold, noisy and may contain second-hand smoke

• Proven problem-solving abilities

• Exceptional customer service to everyone 

• The ability to stand and walk around a restaurant for 8-10 hours as well as bend, stoop, and raise arms above head on occasion

• The ability to lift 50 pounds and carry heavy trays

• The availability to work nights, early mornings, weekends and holidays

• Finger/hand dexterity to operate restaurant equipment, knives, etc.

• Must possess hearing, visual and sensory abilities to observe and detect emergency situations; also to distinguish product, taste, texture, temperature, presentation and preparation.