Guest Service Associate (Front Desk) Weekend Part Time - HOTEL in Lauderdale-by-the-Sea

We are excited to announce the BRAND NEW Sea Glass Beach Place, Trademark Collection by Wyndham in Lauderdale-by-the-Sea is looking for a Guest Service Associate! Come be a part of an exciting team and help launch this beautiful 30 room upscale boutique hotel just steps away from the beach!

Role Summary: Conduct all necessary Hotel Front Desk Operations while offering above-and-beyond service to ensure a memorable and genuine experience for our guests. Will be responsible for checking guests in and out of the hotel quickly, efficiently and courteously using the property management system; processing all payments according to established hotel policies and requirements; providing information and customer service to guests and visitors of the hotel and honoring guests’ requests to achieve high levels of guest satisfaction.

Note: This is a customer service position. Interaction with guests will be frequent. Must provide high quality, courteous and efficient service to all guests.

Essential Duties and Responsibilities*

• Check guests in and out of the hotel, ensuring guests are greeted upon arrival and making time to interact effectively with guests.
• Assures that the front desk is covered and maintained at all times during scheduled shifts.
• Prepares for the arrival of guests by consistently reviewing special requests, organizing paperwork and setting up proper billing on the computer.
• Proactively looks for areas of improvement in the services provided to our guests.
• Responds appropriately to guest complaints, solicits feedback and builds relationships to drive continuous improvement in guest satisfaction; Engages in service recovery to maintain positive customer relations.
• Maintain compliance with all brand standards, service behaviors, security procedures and governmental regulations as directed.
• Maintain security for guests and property by following access control and information policies; reporting any suspicious activity by guests or others and reporting/securing all items left behind by guests after checkout.
• Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include Housekeeping and Maintenance.
• Provides information and acts as a resource of services to guests or hotel visitors by making restaurant reservations/suggestions, giving directions etc.
• Performs courtesy calls to guests and logs responses in corresponding logbooks making sure to follow up when necessary.
• Communicate to appropriate departments all pertinent information related to the expected arrival and departure of key guests or other special guest needs.
• Correctly enters and validates guest information into the computer terminal.
• Runs reports, ensures correct information is in place and makes adjustments as needed.
• Posts and adjusts charges and information on all folios and accounts.
• Processes and ensures proper credit is received from hotel guests, checks information against reports.
• Maintains cash drawer.
• Handles multiple incoming telephone calls.
• Receives and acknowledges reservation requests, cancellations and changes.
• Distributes and logs mail, faxes, messages or packages to registered guests or hotel personnel.
• Run Reports to monitor hotel status and collaborate with other departments to ensure service requests/needs of guests are promptly fulfilled.

*Other duties may be assigned.

Hotel experience is preferred but not necessary. We are looking for people who are excited to work in a team committed to creating amazing experiences for our guests!

• High school diploma or equivalent plus two years experience in a customer service related industry.
• Must speak fluent English. Other languages preferred.
• Reading, writing and basic math skills.
• Developed problem solving skills.
• May be required holidays as needed.
• Must be able to demonstrate predictable, reliable and timely attendance.
• Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system.

To perform this position successfully, an individual must be able to do the following:

• Use strong management skills to organize Hotel Operations and improve staff performance.
• Interact and communicate with guests in a professional, courteous and friendly manner.
• Must be able to work independently or as part of a team, including ability to interact appropriately with others; this includes all interactions with guests, team members, vendors, supervisors, and brand or owner representatives.
• Utilize strong multi-tasking skills to perform the duties of the position at a relatively quick pace; Prioritizing and quickly carrying out tasks communicated by management.
• Efficiently operate Opera PMS System
• Efficiently operate and maintain Laundry and Housekeeping Equipment as directed.

Physical Demands

While performing the duties of this job, the employee is regularly required to: stand; walk; use hands to finger, handle, or feel objects, tools, or controls; talk or hear; and taste or smell. The employee frequently is required to reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions of the position.

Job Type: Part-time

Pay: $16.00 - $18.00 per hour

Schedule:

• 8 hour shift
• Evening shift
• Weekends only

Work Location: In person

Salary : $16 - $18