What are the responsibilities and job description for the Office and Customer Service Manager position at SEA MACNAIR LLC?
Office and Customer Service Manager at N. SEA. Oyster Company a Sustainable Shellfish and Hospitality Operation
Description
We are hiring a full-time Office Manager to join our team. This position owns the administrative duties involved in running and growing our exciting farm and retail operation commensurate with our commitment to great food, great service, and great experiences.
To be successful in this position, you should: have a passion for detail and be highly organized, enjoy administration and accounting support to comply and operate effectively, be highly organized, have the ability to problem solve to keep the team pushing forward, enjoy delivering customer service with our brand of hospitality. This position reports to the co-owners and supports our great customers, team, and the advisory board.
Job Duties
- Finance and Administration: handle financial transactions that include billing, invoicing, and ensuring accurate records, manage inventory of products, equipment, and supplies - placing orders as necessary, track and record expenses, monitor budgets, updating quickbooks financial reporting and POS systems, managing customer invoices and accounts receivable, process payroll, prepare bookkeeping updates, setup new buyers, support the needs of our accounting firm, provide administrative support to the barn and retail team.
- Customer Service & Client Relations: Greet clients in person or via communication systems in a professional, friendly and timely manner, ensuring a welcoming experience, address client inquiries, resolve complaints, and manage customer satisfaction, follow up with clients to ensure satisfaction and encourage repeat business, website updates with event and inventory opportunities, work with management to increase client retention and attract new and better clients, maintain and update client contact lists for promotional purposes.
- Distribution: Coordination of deliveries including invoicing, packing and distribution of orders.
- Office Management: Maintain the cleanliness, organization, and overall ambiance of the barn and facilities, implement and enforce office policies and procedures, support teammates and be a team player.
- Compliance & Safety: Ensure the operation operates in compliance with state and federal regulations, including health and shellfish guidelines, ensure proper sanitation practices are followed by all staff to meet industry standards.
- Owner and Team Support: Owner, event, team, and board support as needed.
Requirements:
- 3 plus years of administrative experience including quickbooks, POS systems, payroll and more
- Previous Experience in Customer Service
- Good communication skills to handle phone inquiries, web inquiries...to coordinate and prepare deliveries, reservations, and pickups.
- Organized and focused on a presentable work environment.
- Teamwork and problem solver.
- Positive "can do" attitude and willingness to learn new skills.
- Timely and Prompt.
- Able to lift at least 50 lbs.
- Love oysters and farming and hospitality businesses!
Not Required but Advantageous:
- Previous experience in Sales.
- Previous Farming Experience
- Previous restaurant or hospitality business experience
Salary range $18 - $22 per hour
Salary
$18 - $22 per hour
Salary : $18 - $22