What are the responsibilities and job description for the Assistant Front Office Manager position at Sea Mist Resorts?
JOB SUMMARY
Entry level management position that focuses on supporting the day-to-day activities of Rooms Operations of areas that include Housekeeping, Recreation. Laundry, Staff, and Concierge / Guest Services. Position assists in working with employees to carry out guest arrival and departure procedures and to maintain the property"'s cleanliness standards. Strives to ensure guest and employee satisfaction and achieve the operating budget.
CORE WORK ACTIVITIES
Supporting the Management of Rooms Operations Activities
- Opens and closes Front Desk shifts / Housekeeping and ensuring completion of assigned shift checklist and other duties.
- Runs and reviews critical information contained in room operations reports.
- Understands the functions of the Recreation. Laundry, Housekeeping, Front Desk and Concierge / Guest Services operations.
- Operates all department equipment as necessary and reporting malfunctions.
- Ensures employees have the proper supplies and uniforms.
- Understands night audit procedures and being able to comprehend and utilize reports as necessary.
- Understands and complies with loss prevention policies and procedures.
- Communicates performance expectations employees in accordance with job descriptions for each position.
- Handles employee questions and concerns.
- Effectively schedules employees to business demands and tracks employee time and attendance.
Contributing Information to Support Managing to Budget
Providing for and Managing the Guest Experience
Sea Mist Oceanfront Resort is an EEO employer - M / F / Vets / Disabled
