What are the responsibilities and job description for the Front Desk Agent position at Sea Mist Resorts?
Full Job Description
Essential Job Functions may include :
- Provides excellent customer service per the standards of the resort, and assists in situations, guest requests and concerns to ensure customer satisfaction.
- Assisting with the delivery and execution of guest service including amenities, guest welcome letters and profile updating.
- Ensures all guest billing is accurate and up to date at time of departure.
- Acts as liaison with Engineering and Housekeeping teams to ensure clear communication.
- Assists in the administration and management of the Front Office, including, but not limited to payroll and scheduling.
- Ensures department adherence to company policies, procedures and standards
- Assist in providing staff with ongoing coaching, training and development.
- Coordinates hotel emergency procedures within the scope of defined plans.
- Prepare reports, handles special projects and assignments as required.
Requirements
Additional Job Elements :
Must be able to stand / walk for up to 8 hours. Must also be able to sit, stoop, kneel, crouch, & crawl. The employee must regularly lift and / or move up to 25 pounds, and occasionally lift and / or move up to 50 pounds.
Job Type : Full-time
Pay : $14 per hour
Requirements :
What does Sea Mist offer?
Sea Mist Oceanfront Resort is an EEO employer - M / F / Vets / Disabled
Salary : $14
