Membership Coordinator

Job Summary:

 

The Membership Coordinator supports the Director of Membership in enhancing member engagement, satisfaction, and retention. This role involves coordinating member events, managing communication, and ensuring seamless member experiences across various platforms and activities.

 

Qualification Summary

 

Experience and Education:

• Degree in Hospitality, Communications, Marketing, or related field preferred.
• Experience with tools and platforms such as Canva, Mailchimp, Salto, Members First, Amadeus Salesforce, Microsoft Office, and Jonas (CRM and POS).

Skills and Abilities:

• Strong written and verbal communication skills, with attention to grammar, spelling, and punctuation.
• Excellent organizational skills and attention to detail.
• Proficiency in social media management and content creation.
• Strong customer service skills and the ability to address member needs professionally and promptly.
• Knowledge of club amenities, rules, and benefits.

Travel: Less than 25% travel requirement. Must possess a valid driver's license and reliable transportation and the ability to run off-property errands with minimal notice.

 

Physical: Frequent sitting, standing, and moving about the facilities. Handling objects, products and equipment. Using keyboards and other office computer equipment. Occasionally push, pull and lift items weighing up to 25 pounds. Must communicate information and ideas so others will understand. Must observe details at close range.

 

Other: Must speak English fluently. Must have excellent written and oral communication skills. Mathematical skills include basic math, budgeting, profit/loss concepts, percentages and variances. Problem solving, reasoning, motivating, organizational and training abilities are often used. Ability to effectively multi-task.

 

Duties and Responsibilities:

• Assist the Director of Membership with planning, coordinating, and executing member events.
• Attend events to ensure smooth execution and take photography for marketing purposes.
• Create and distribute flyers, brochures, newsletters, and other marketing materials.
• Maintain regular communication with members through email campaigns, newsletters, and social media.
• Manage the club’s social media accounts, including creating posts and analyzing engagement metrics.
• Support the onboarding process for new members by managing applications, CRM entries, and creating membership cards.
• Maintain accurate and up-to-date records of member information.
• Assist with processing member payments and updating payment methods.
• Design, create, and update member forms, including pool passes and other administrative documents.
• Manage member-facing platforms such as the member website, mobile app, and TV portal.
• Collaborate with departments to ensure consistent communication and cohesive member experiences.
• Design and send member email campaigns for club updates, special offers, and event announcements.
• Attend weekly BEO and Sales & Marketing meetings.
• Create BEOs for member and golf events, coordinating with the Sales team to secure event locations.
• Order event and office supplies, such as gift cards, member cards, and equipment.
• Collaborate with vendors and local businesses for partnerships and event support.
• Answer phones, channel calls, and address inquiries.
• Support the Director of Membership with scheduling, vendor invoicing, and administrative tasks.
• Maintain and scan records, including sign-in sheets for fitness and pool areas.
• Greet members and guests visiting the Membership Office.
• Address member concerns and inquiries with professionalism.
• Manage relationships with members, vendors, and local businesses.
• Any and all other duties as assigned.

Organizational Structure:

 

This position reports directly to the Director of Membership.

 

This job description is a general representation of the duties and responsibilities commonly found for this type of position. This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described and may be amended at any time at the sole discretion of the employer.

 

I have read and understand the job description as stated above and accept that any of the tasks may be modified or changed. I accept responsibility for knowing the modifications and/or changes in this job description. I can perform the essential functions of this job as listed above, with or without reasonable accommodations.