Seasonal Bike Shop Delivery Driver

This position will be responsible for providing excellent customer service in an efficient manner to Sea Pines guests, property owners and internal staff. The fast paced operation is looking for a hardworking and enthusiastic individual who can perform, but not limited to, the following responsibilities:

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Greets guests of the Resort, makes them feel welcome, and helps meet their needs.
• Provide world-class guest service in person, over the phone and via email for all guest and owner bicycle rental reservations
• Work with the team in coordinating the delivery of and picking up of rentals to and from guests in an efficient manner.
• Work with numerous departments to ensure guest rental satisfaction
• Effectively and Efficiently handle guest concerns and complaints with the highest level of customer service
• Assisting guests with walk-up bicycle rentals. Picking out the proper size for the renter, while making sure each bike is safe and in good mechanical condition. This would include washing bikes and making basic mechanical adjustments.
• Responsible for opening and closing procedures: i.e. nightly reports and daily deposits
• Helping to maintain cleanliness, organization, supplies and retail inventory of the bicycle shop
• Must work holidays and most weekends.

PHYSICAL DEMANDS

While performing the duties of the job, the employee is required to reach with arms and hands; bend and stoop; remain at post standing for extended periods of time; may be required to lift and/or move up to 30 pounds.

QUALIFICATIONS

Essential:

• Must be able to multi-task, work well under pressure, pay close attention to the details, be able to confidently provide recommendations for a wide variety of resort activities/services, and possess strong communication skills
• Must be able to lift a minimum of 25lbs and capable of working consecutive hours without sitting down. 50%-Stands during shift
• Average math skills and merchandising skills

REQUIRED SKILLS

• Ability to communicate in English with members/guests/employees to their understanding.
• Ability to provide legible communication and directions.
• Ability to adhere to responsible, safe and conscientious driving rules.
• Ability to understand member/guest inquiries and provide responses.
• Ability to work cohesively with co-workers as part of a team.
• Ability to focus on member/guest needs.
• Ability to prioritize, organize and make good judgments.
• Ability to perform assignments with minimal supervision.
• Ability to ensure security of resort property.
• Ability to maintain confidentiality of member/guest information and pertinent resort data.
• Ability to help maintain bicycle fleet performing basic repairs/maintenance

WORK ENVIRONMENT

Many activities/tasks will be performed outdoors in variable weather conditions, including hot, cold, and windy weather. Temperature can be extreme, but is usually moderate.

EDUCATION and/or EXPERIENCE:

• Education - HS Diploma or GED Equivalent

CERTIFICATES, LICENSES, REGISTRATIONS:

• Valid South Carolina Driver's License