Help Desk Administrator-Guymon, OK

Job Description

Your Opportunity

We have an exciting Help Desk Administrator opportunity in our office. In this impactful role, you will provide support to the user community and the servers, services, and applications they use by troubleshooting, diagnosing, and resolving issues with hardware, software, and computers in general. The Help Desk Administrator reports to the IT Manager and works closely with IT staff, management, and end users.

About Us

At Seaboard Foods, we create the most sought-after pork. A top U.S. pork producer/processor and leading exporter to 30 countries, we are committed to bringing excellence to the table, seeking a better way to produce wholesome pork and connect every step between our farms and family tables. More than 5,400 employees in five states work on our farms, feed mills, and processing plant to produce Prairie Fresh pork, ensuring the well-being of our animals, the environment, our employees, and the communities we call home. We are a Fortune 500 employer, recently nominated by the Business Journal as one of the "Best Places to Work", representing our dynamic culture, where our employees can contribute and understand why they matter.

Responsibilities

• Respond to requests for technical assistance and provide onsite and remote account administrative support to user populations across a business operation.
• Resolve and/or delegate help desk requests received via ticketing system, email, walk-up or phone.
• Prioritize duties and requests based on business needs and impact through collaboration with other help desk team members.
• Maintain asset management system and control device/accessory inventory Maintain basic business devices, mobile phones, tablets, copiers, printers, fax, etc.
• Manage onboarding/offboarding process including devices.
• Support audio and video equipment in conference rooms and elsewhere.
• Work with purchased application users and vendors for support and problem resolution.
• Respond to emergency-level occurrences timely, including during nights and weekends.
• Up to 15% travel to any other business locations as needed.
• This is an onsite in Ames, IA.
• Other duties may be added and/or assigned as needed.

Core Competencies for Success in All Roles: instills trust, communicates effectively, action-oriented, ensures accountability, and drives results.

Qualifications

Required:

• Bachelor's degree in Computer Science or Information Systems preferred
• 4 years in an IT support and troubleshooting role
• Thorough understanding of Microsoft Server, Windows 10/11 products and ability to learn new versions as released
• Client PC connectivity - ethernet, TCP/IP, VPN, and Wi-Fi
• Basic network device (Switch, routers, APs) troubleshooting knowledge
• Smart device support
• Antivirus/spam filter software support
• Microsoft Office 365 application support
• Strong Active Directory understanding and ability to apply this knowledge in a multi-domain and multi-forest environment
• Network experience including WINS, DNS, DHCP and TCP/IP
• SharePoint/Teams understanding and experience
• Excellent troubleshooting and documentation skills
• Excellent written and verbal communication skills
• Self-directed with the ability to work independently

Schedule

This is a 1st shift position, Mon-Fri.

Compensation

We offer a competitive pay rate based on your skills and experience related to this position.

Work Environment

The physical and work demands listed here represent those an employee should possess to successfully perform the job's essential functions. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

• While performing the duties of this job, the employee is regularly required to move around the facility.
• The employee must occasionally lift and/or up to 50 pounds.
• Specific vision abilities required by this job include close vision, color vision, depth perception, and the ability to adjust focus.
• Primarily an office environment with some need to work in the field.
• While performing the duties of this job, the employee occasionally works near moving mechanical parts; and in outside weather conditions and is occasionally exposed to fumes or airborne particles and vibration.
• The noise level in the work environment is dependent on which environment you are in
• The hours and days of work are established by departmental needs and at the discretion of management. After-hours, weekends, and overnight travel as requested.

Why Seaboard Foods?

• Medical, vision & dental benefits upon hire
• 401K with company match
• Paid Time Off & Company Holidays
• Wellness Program
• Tuition reimbursement
• Employee pork purchase program

Seaboard Foods is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, gender identity, protected veterans' status, status as a disabled individual, or any other status protected by law.