What are the responsibilities and job description for the Service Desk Technician II position at Seaboard Marine?
Long-term employment with opportunities for growth.
We offer excellent benefits including:
- 401(K) Retirement Saving Plan w/ Employer Match
- Low-Cost Health, Dental & Vision insurance (Starting DAY ONE)
- Tuition & Certification Reimbursement
- Paid Time Off – (15 Days; prorated before 1st year)
- Parental Leave
- Paid holidays
POSITION SUMMARY:
This position is primarily responsible for providing support to end users on a variety of issues (PC, printers, hand-held devices, peripherals, software, network and wireless issues). The requirements listed below are representative, but not necessarily a complete list, of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
GEOGRAPHIC REGION:
Applications out of the geographic region for this position will not be considered.
QUALIFICATIONS:
Required
- Three (3) years of recent experience in desktop and network support.
- Proficient with computer software and hardware installation, upgrades and repairs
- Proficiency at intermediate level of Microsoft applications (minimum in Microsoft Windows 10)
- Proficient with Office 365
- Proficiency with iOS and Android devices
- Ability to communicate (speak, read and write) effectively in English Advanced level and Spanish at an Intermediate to Advanced level in a business environment
- High School diploma or equivalent
- Must be able to work (flexible hours) extended hours, including nights, overtime, weekends and holidays to complete task or projects
- Ability to respond to emergency calls 24 x 7
- Ability to analyze and solve problems in a constantly changing environment
- Ability to think logically and follow procedures and instructions
- Self-starter with ability to perform under pressure and excellent time management skills
- Ability to establish and maintain effective working relationships with fellow employees and other individuals s/he may have to contact in order to perform her/his job
- Ability to move across the different locations within the Terminal facilities in all weather conditions, including driving golf carts
DUTIES AND RESPONSIBILITIES:
Primary
- Responds to telephone calls, e-mails and personnel requests for technical support of all domestic and international offices.
- Documents and tracks each issue (in incident/problem management system), and escalates issues that require more advanced research and troubleshooting.
- Install, test and configure new workstations, peripheral equipment and software.
- Manage PC setup and deployment for new employees using standard hardware, images and software.
- Installs new equipment and software and removes old equipment. This may include lifting heavy equipment (PCs, printers, etc.) as well as boxing the equipment and transferring to warehouse for storage
- Supports and troubleshoots problems with wireless devices
- Participate in department rotating schedule to provide after-hours end-user support.
- Receiving of packages and other equipment associated with Daily MIS procurement
Secondary
- Trains employees on use of new hardware and software products
- Maintains hardware and software license inventories
- Special projects as assigned by Management
- Identify, troubleshoot, and resolve mobile device related issues
- Additional duties as assigned.
PHYSICAL REQUIREMENTS:
- While performing the duties of this job, the employee is continuously required to use hands and fingers
- The employee alternately and frequently is required to talk and/or hear, sit, stand and walk
- Climb and work in high places such as heavy equipment, rooftops and poles, in order to access computer devices, wireless equipment video cameras
- The employee must occasionally lift and/or move up to 50 pounds
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
SAFETY REQUIREMENTS:
- Report safety hazards
- Immediately report incidents involving injury, illness, or property damage
- Wear appropriate PPE as instructed by immediate supervisor
- Comply with all company safety policies, procedures, and rules
- Refuse any unsafe task or operation
- Participate in safety meetings and training
- Be constantly aware of their personal safety and that of their coworkers
CONDITIONS:
- Work is performed in office and throughout port Terminal facilities
- Work is frequently performed in outdoor environments, during day and night shifts exposed to changing weather (temperature & humidity)
- The employee occasionally works near moving vehicles/trucks/equipment and/or mechanical parts
- The employee is occasionally exposed to dust, fumes, and airborne particles, toxic or caustic chemicals
- May be required to work on holidays and weekends as necessary
- The noise level in the work environment is usually quiet to moderate when work is performed in the office environment. The outdoor environment may be moderate to loud depending on the area
SUPERVISION RECEIVED AND EXERCISED:
This position works under immediate supervision and reports to Service Desk Supervisors. Employee relies on instructions and pre-established guidelines to perform the functions of the job. This position does not exercise supervision over any position.
DISCLAIMER:
- We are an Equal Opportunity Employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
- If an applicant with a disability is unable or limited in their ability to use or access our online application center as a result of their disability, they can request reasonable accommodations by sending an email to accommodations@seaboardmarine.com
- The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.
- The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
